The portal increases access and improves customer service by allowing citizens and businesses to apply and pay for permits, check the status of permits, schedule inspections and check inspection results directly from the Internet. The permits offered by the city are typically processed by mail or in person, so the new online system provides citizens with an option that greatly expedites service to them and streamlines operations for city staff.
The Community Development Department -- which is responsible for managing all planning, zoning and land-development issues; approving and inspecting new construction on private property; and responding to violations of the city's municipal code -- is making several permits available online through its building division. These include electrical replacements/upgrades, plumbing replacements, mechanical replacements, re-roofs and water-heater replacements.
"We are excited about expanding our services to our citizens," said Dan Kennedy, Community Development Department plan-check engineer. "By expediting the permitting process, the online system helps us increase efficiency and measurably enhance the level of service to our residents and businesses."
