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Centralizing Citizen Services Is Top of Mind in Tennessee

CIO Stephanie Dedmon is looking forward to the soft launch of an application in December that will streamline the services offered by several agencies. Five agencies will spearhead the rollout, with more to follow.

by , / October 15, 2019

NASHVILLE, Tenn. — At last year’s annual conference of the National Association of State Chief Information Officers (NASCIO) in October 2018, Tennessee CIO Stephanie Dedmon described the state’s work toward establishing a citizen-facing app that would give residents a single point of access to government services.

On Tuesday, at this year’s NASCIO conference in Nashville, Dedmon told Government Technology that the state is now very close to rolling out a beta version of that app, slated to go live in late December.

The Tennessee Department of Strategic Technology Solutions has partnered with a number of other state agencies to add a handful of services to the app to start, most notably a digital driver’s license. This is in keeping with what Dedmon said in 2018 when she referred to the project as “an app of apps.”

Going forward, after the project rolls out to residents, Dedmon wants to get more agencies on board with the app. The idea is that the more access it gives to citizens, the more likely they are to download and use it.

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Lauren Harrison Managing Editor

Lauren Harrison is the managing editor for Government Technology magazine. She has a degree in English from the University of California, Berkeley, and more than 10 years’ experience in book and magazine publishing.

Noelle Knell Editor

Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.

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