Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June. -
As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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Two local governments have taken steps to make residents aware of their digital rights. Experts argue that cities actually have a responsibility to do so.
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Kalkomey, previously owned by a Boston-based private equity firm, sells outdoor certification and safety education tools to all U.S. states and Canadian provinces. Macquarie is increasingly active in gov tech deals.
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The Oregon Department of Motor Vehicles is using a new real-time customer management system known as Next in Line in 59 field offices, helping to improve wait times for more than 3 million.
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The city has launched a digital map so the public can track progress for community improvement projects that they approved through the city’s participatory budgeting process.
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The city has taken steps toward modernization and sustainability by approving a new software initiative. In addition, it has also moved to add four Teslas to the city vehicle fleet.
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The state has brought together agency staff to figure out ways to make its website and digital services more accessible to people with disabilities. The work reflects wider trends in gov tech, including public safety.
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Artificial intelligence isn’t everywhere yet, but several local governments around the country have either discovered how it can further enable modern 311 or are considering how it could.
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Maryland’s Motor Vehicle Administration overhauled its computer-based learner’s permit tests, and passing scores increased within months. Data obtained by Government Technology details the secret to their success.
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The federal Department of Justice’s final rule in April updated the Americans with Disabilities Act, requiring accessibility for all government content. Here’s what that means for state and local entities.
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City Clerk Jason Bell said he had been working on the website upgrade for a few months and got pricing from three companies: Munibit, Revize and Granicus. The city's current website is by CivicPlus.
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Private equity continues to make a big splash in gov tech, with BusPatrol and Brandt Information Services the latest to receive investments. Both companies’ management will remain in place.
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Open data portals hold the promise of transparency and civic engagement, but only if people actually use them. Washington state tackled this challenge head on by conducting a usability study of their portal.
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The CivStart Innovation Hub will have the backing of the advocacy group for municipal governments across the country, as it seeks to help those jurisdictions better understand startups and their technology.
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The deal brings together a gov tech firm that focuses on local governments and an app that neighbors use to keep track of what’s going on. CivicPlus says the integration will boost civic engagement.
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Technology like mobile apps and data visualization dashboards is helping the state serve more of its residents — often without them having to leave their homes.
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A survey of more than 14,000 people who have used state government services recently reveals where state governments excel in customer service and where they fall short. Overall, websites scored higher than mobile applications in terms of user satisfaction.
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The assessment and educational tool offers insights and solutions for improving government web performance. Based on its criteria, many state and federal agencies have updated their sites.
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AskCOS, the city of Colorado Springs’ new artificial intelligence-enabled chatbot, was trained using Colorado city government information alone. The virtual assistant can answer constituent questions in 71 languages.
