Government Experience
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The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services. -
The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.
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The state’s digital ID program, free and voluntary, continues to grow as more airports and bars accept those forms of identification. Other states are expanding their own mobile ID programs.
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The California State Parks system recently unveiled a new virtual and augmented reality app for visitors to dive into the lives of new cultures while exploring California’s natural landscapes.
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The state has offered access to digital ID for Apple smartphone users for almost two years. Now, those with Android devices will be able to use their state-issued IDs digitally as well.
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Existing data gaps related to the needs of the LGBTQ+ community must be understood and addressed in order for government agencies to equitably serve the needs of constituents regardless of identity.
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SponsoredWin the trust of your citizens and transform your organization toward a product mindset by following these five public-sector pillars of success.
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SponsoredWhy and how to reduce the administrative burden of your citizens and transform your agency by following these four public-sector accessibility capabilities.
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SponsoredCustomer experience is at the top of the agenda for public-sector agencies. The opportunity for radical improvement extends to almost every service that governments deliver. We identify three issues that public-sector transformation efforts can address to keep citizens and their voices at the heart of digital experience.
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The U.S. General Services Administration has launched a podcast, and the first episode focuses on the agency’s civic tech work, highlighting the role of the Presidential Innovation Fellows program.
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Progress continues for the state of Illinois’ multiple-year digital transformation undertaking, which aims to simplify processes and positively impact state employees across the state’s agencies.
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SponsoredA national survey shows acceleration in technology investments by 2025, with more placing bets on AI and automation.
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Georgia joins only eight states to offer digitized state IDs that residents can use through Apple Wallet and Apple Watch to verify their identity at select airport TSA checkpoints.
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New research suggests that when government agencies include diversity, equity and inclusion in the hiring process, it can improve hiring outcomes across federal, state and local governments.
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The California Civil Rights Department has launched a statewide hotline and website, CA vs. Hate, which aims to provide a safe and anonymous method for reporting the occurrence of hate incidents and crimes.
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Today is Global Accessibility Awareness Day, a day intended to start the conversation about digital access and inclusion for people worldwide with disabilities. So, what should government agencies know about the road ahead?
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One-quarter of adults in the United States have some kind of disability. Are government agencies doing enough to serve their citizens equally — and ensure their safety in emergency situations?
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A popular Oklahoma government TikTok account survived a statewide ban, highlighting what agencies lose when they leave the platform — a unique avenue for communicating with certain groups of constituents.
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The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.
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The platform has undergone several changes since Elon Musk bought it and took it private late last year — especially when it comes to credibility and verification features, critical to government communications.
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CIO Jason Clarke explains that with 80,000 registered users able to access more than 80 state applications with a single credential, Delaware is making digital government services easier and more secure for residents.
