Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June. -
As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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Today is Global Accessibility Awareness Day, a day intended to start the conversation about digital access and inclusion for people worldwide with disabilities. So, what should government agencies know about the road ahead?
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One-quarter of adults in the United States have some kind of disability. Are government agencies doing enough to serve their citizens equally — and ensure their safety in emergency situations?
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A popular Oklahoma government TikTok account survived a statewide ban, highlighting what agencies lose when they leave the platform — a unique avenue for communicating with certain groups of constituents.
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The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.
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The platform has undergone several changes since Elon Musk bought it and took it private late last year — especially when it comes to credibility and verification features, critical to government communications.
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CIO Jason Clarke explains that with 80,000 registered users able to access more than 80 state applications with a single credential, Delaware is making digital government services easier and more secure for residents.
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In Bloomington, Minn., officials are leveraging technology to bring the city’s community-driven strategic plan to life in a way that those who contributed to its creation can visualize and interpret.
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A new concept to develop open source digital infrastructure for the public sector is the focus of a new report by the Jacobs Urban Tech Hub at Cornell Tech. Authors advocate for a much more collaborative approach to the building process.
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Public-sector CIOs and other tech leaders say making deeper human connections is increasingly vital even as artificial intelligence makes quick advances. Experts offered examples of how to proceed in this new world.
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Decatur City Council members are pushing for the reversal of one city board’s decision not to livestream meetings. The call for increased transparency comes amid some reluctance from some officials to stream public meetings.
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As Twitter users apply for new verification statuses, while combatting a rise in fake accounts, the chance of misinformation spreading — particularly in the event of an emergency — affects government at all levels.
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As Merced County, Calif., embarks on a multiple-year digital transformation journey to better serve constituents, evolving the permitting process involves the unification of previously siloed systems.
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An Internet service provider’s fibers in Washington, D.C., were severed, downing the third-party data center that supports Vermont’s public-facing websites. The “unheard of” incident is prompting new resiliency talks.
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The Comptroller had seven bills introduced on her behalf in 2023, including legislation to create a taxpayer advocate division to assist tax filing and address areas that taxpayers struggle with most.
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Across the city of San Francisco government, teams are working in collaborative ways to improve accessibility to government services and resources to better support people with disabilities.
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The new Commonwealth Office of Digital Experience (CODE PA) is aimed at improving resident services by boosting convenience, accessibility and cohesion across state government digital offerings.
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Plus, philanthropists have launched a new effort to support women in the digital economy, New York City has announced a new Gigabit Center on Staten Island, and more.
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For entrepreneurs who want access to state information about their business startups at any time, West Virginia is now offering answers 24 hours a day, seven days a week through a chatbot.
