Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The two government technology firms will combine their strengths in online forms, contract applications, ID verification, digital workflows and other areas. GovBuilt has been in the software business for 30 years.
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The constituent management software provider plans to hire more people and boost customer service as it grows. Polimorphic recently launched a natural language search tool for local governments.
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A survey from the gov tech company Springbrook Software found that most people prefer to pay their local government bills online, but they want easier navigation, better access to data and better payment options.
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A program to grant Baltimore residents city identification cards may move forward seven years after it was greenlighted by legislation that went through the Baltimore City Council.
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SponsoredGenerative AI can transform government by enhancing operational efficiency and the constituent experience.
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Suma Nallapati, who was appointed to serve as CIO for the city and county of Denver earlier this fall, plans to take a human-centered approach to IT to help actualize the mayor’s vision for a vibrant region.
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The city has seen a tenfold increase in resident engagement through the integration of a platform that helps to manage and react to the input coming from surveys, social media and the city’s website.
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The MyBenefits CalWIN site has begun redirecting users to a brand-new online portal, BenefitsCAL.com, where they will create new accounts and link to the personal information already in their files.
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The state recently launched an in-house secure online auction site, overcoming unique challenges. The project is projected to save the state $250,000 a year. Here’s a look at the most popular items listed.
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Former Blue Cross Blue Shield of Massachusetts SVP Tonya Webster takes up the post focused on incorporating user experience principles, creating a statewide customer experience strategy and building up a human-centered design team.
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New York City has announced the launch of the new Smart City Testbed Program, which will involve government collaboration with outside organizations to launch eight pilot technology projects.
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A new report released last week by the Urban Libraries Council outlines five recommendations of how public libraries can use artificial intelligence technologies in their work to serve communities.
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Accessing election information should soon be easier than ever for Effingham County residents after the Effingham County Board signed off on the purchase of new voter registration software.
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The New York county’s district attorney has announced an online complaint form to report the myriad scams being perpetrated in cyberspace. Those reports will be reviewed by the Special Investigations and Prosecutions Bureau.
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City Council District H candidates addressed making city communications accessible in multiple languages, including redesigning the city's website, at a forum held earlier this week.
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Bringing a background as a private-sector product leader, Pennsylvania Chief Information Officer Amaya Capellán talked at NASCIO about using human-centered design principles to improve service delivery to residents.
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The Philadelphia Mayor’s Office for People with Disabilities has created the Disability Characteristics Map using census data to represent the diversity in abilities of the city's residents.
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At the NASCIO Annual Conference in Minneapolis, Vermont CIO Denise Reilly-Hughes explained how putting users at the center of tech projects results in better outcomes for both residents and state employees.
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