Government Experience
-
With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
-
In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
More Stories
-
AI-powered chatbots and translation tools are just some of the offerings available to state and local governments looking to connect with residents and increase civic participation.
-
The U.S. General Services Administration has chosen to collaborate with four states to pilot a text notification platform geared toward enhancing internal and external communication surrounding federal benefits services.
-
Minnesota leveraged Google AI to create a multilingual virtual assistant. Data from a records request reveals how it’s really being used by a diverse population and potential limitations with the technology.
-
A state agency is seeking more than $60 million to upgrade a centralized financial management system after halting botched work on the critical project last year.
-
Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.
-
Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.
-
The Routing Company has partnered with Swiftly to bring real-time transit vehicle location feeds into its trip-planning app to ensure reliable connections with other transit providers.
-
The upgrade makes it easier for residents and tourists to pay for transit service in the region. The new payment system now works with major credit cards, freeing them from downloading an app or buying a paper ticket.
-
A newly launched program in Fairfax County, Va., is offering small businesses technical assistance in a range of areas, helping them enhance their website, e-commerce capabilities, digital presence, and more.
-
The new office will broaden and restructure city service options for residents, while also building a collaborative team to meet government agency IT needs throughout the city. Its work begins officially in the new year.
-
Kuldip Mohanty, who has been serving as the state’s CIO since February, is using his substantial private-sector experience to guide how NDIT serves its agency customers and constituents.
-
The city has announced the testing of a new video-based system that will allow all 20 council representatives to interact with the public. The six-month pilot will cost $12,000.
-
One of the benefits platform’s newest hires — a Granicus veteran — talks about how the company is trying to improve government disbursements. Web design and agency partnerships are among the important tools.
-
As experts recently discussed at Code for America’s FormFest 2023 event, the digitization of government forms and processes can create more equitable access to government services for constituents.
-
Facebook. TikTok. X. In a year that saw major upheaval across popular social platforms, are these sites still viable options for delivering vital public information?
-
How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.
-
The new product embeds in Microsoft 365 and can save officials from labor-intensive work to save minutes, correspondence and other documents. Other companies, too, have found opportunity in this gov tech niche.
-
Edinger, the former CIO of the city and county of Denver, shared his priorities as he takes over from outgoing CIO Anthony Neal-Graves. He said special attention will be paid to empowering staff and process improvement.
Most Read
- Defending Your Castle: Best Practices for Smart Home Security
- Signal Priority Improves the Bus Ride in San Jose, Calif.
- High School Tech Director Advises Ed-Tech Skepticism, Intentionality
- Mississippi AI Innovation Hub’s New Chatbot Targets Procurement
- Texas Could Pass Virginia as World’s Top Data Center Market
