Government Experience
-
Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
-
The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
More Stories
-
The California State Parks system recently unveiled a new virtual and augmented reality app for visitors to dive into the lives of new cultures while exploring California’s natural landscapes.
-
The state has offered access to digital ID for Apple smartphone users for almost two years. Now, those with Android devices will be able to use their state-issued IDs digitally as well.
-
Existing data gaps related to the needs of the LGBTQ+ community must be understood and addressed in order for government agencies to equitably serve the needs of constituents regardless of identity.
-
SponsoredWin the trust of your citizens and transform your organization toward a product mindset by following these five public-sector pillars of success.
-
SponsoredWhy and how to reduce the administrative burden of your citizens and transform your agency by following these four public-sector accessibility capabilities.
-
SponsoredCustomer experience is at the top of the agenda for public-sector agencies. The opportunity for radical improvement extends to almost every service that governments deliver. We identify three issues that public-sector transformation efforts can address to keep citizens and their voices at the heart of digital experience.
-
The U.S. General Services Administration has launched a podcast, and the first episode focuses on the agency’s civic tech work, highlighting the role of the Presidential Innovation Fellows program.
-
Progress continues for the state of Illinois’ multiple-year digital transformation undertaking, which aims to simplify processes and positively impact state employees across the state’s agencies.
-
SponsoredA national survey shows acceleration in technology investments by 2025, with more placing bets on AI and automation.
-
Georgia joins only eight states to offer digitized state IDs that residents can use through Apple Wallet and Apple Watch to verify their identity at select airport TSA checkpoints.
-
New research suggests that when government agencies include diversity, equity and inclusion in the hiring process, it can improve hiring outcomes across federal, state and local governments.
-
The California Civil Rights Department has launched a statewide hotline and website, CA vs. Hate, which aims to provide a safe and anonymous method for reporting the occurrence of hate incidents and crimes.
-
Today is Global Accessibility Awareness Day, a day intended to start the conversation about digital access and inclusion for people worldwide with disabilities. So, what should government agencies know about the road ahead?
-
One-quarter of adults in the United States have some kind of disability. Are government agencies doing enough to serve their citizens equally — and ensure their safety in emergency situations?
-
A popular Oklahoma government TikTok account survived a statewide ban, highlighting what agencies lose when they leave the platform — a unique avenue for communicating with certain groups of constituents.
-
The city of Chattanooga, Tenn., has announced the start of a holistic digital transformation initiative to create a “digital city hall,” with the ultimate goal of improving the digital service experience for constituents.
-
The platform has undergone several changes since Elon Musk bought it and took it private late last year — especially when it comes to credibility and verification features, critical to government communications.
-
CIO Jason Clarke explains that with 80,000 registered users able to access more than 80 state applications with a single credential, Delaware is making digital government services easier and more secure for residents.
Most Read
- Cyber.org Reframes Digital Readiness Around Ethics, Unplugged Learning
- Tom Armstrong Named Southern Connecticut State University CIO
- What Might State Government AI Adoption Look Like in 2026?
- Fiber Broadband Seen as a Force Multiplier in These Cities
- AI Nudges Syracuse Professors Back Toward Blue Books, In-Class Work
