Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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In Bloomington, Minn., officials are leveraging technology to bring the city’s community-driven strategic plan to life in a way that those who contributed to its creation can visualize and interpret.
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A new concept to develop open source digital infrastructure for the public sector is the focus of a new report by the Jacobs Urban Tech Hub at Cornell Tech. Authors advocate for a much more collaborative approach to the building process.
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Public-sector CIOs and other tech leaders say making deeper human connections is increasingly vital even as artificial intelligence makes quick advances. Experts offered examples of how to proceed in this new world.
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Decatur City Council members are pushing for the reversal of one city board’s decision not to livestream meetings. The call for increased transparency comes amid some reluctance from some officials to stream public meetings.
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As Twitter users apply for new verification statuses, while combatting a rise in fake accounts, the chance of misinformation spreading — particularly in the event of an emergency — affects government at all levels.
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As Merced County, Calif., embarks on a multiple-year digital transformation journey to better serve constituents, evolving the permitting process involves the unification of previously siloed systems.
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An Internet service provider’s fibers in Washington, D.C., were severed, downing the third-party data center that supports Vermont’s public-facing websites. The “unheard of” incident is prompting new resiliency talks.
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The Comptroller had seven bills introduced on her behalf in 2023, including legislation to create a taxpayer advocate division to assist tax filing and address areas that taxpayers struggle with most.
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Across the city of San Francisco government, teams are working in collaborative ways to improve accessibility to government services and resources to better support people with disabilities.
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The new Commonwealth Office of Digital Experience (CODE PA) is aimed at improving resident services by boosting convenience, accessibility and cohesion across state government digital offerings.
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Plus, philanthropists have launched a new effort to support women in the digital economy, New York City has announced a new Gigabit Center on Staten Island, and more.
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For entrepreneurs who want access to state information about their business startups at any time, West Virginia is now offering answers 24 hours a day, seven days a week through a chatbot.
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As programs funded by the American Rescue Plan Act come to a close, several local governments share how the funding — and the technology that helped them distribute it — helped people in their communities.
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The IRS has released a report on how it plans to use $79.6 billion Congress approved last year for agency improvements, with some noting 10 percent of the money will go to taxpayer services and systems modernization.
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Government Technology’s Chief Innovation and Strategy Officer Dustin Haisler breaks down the present landscape with a comparative look at the latest tools, like ChatGPT, Google’s Bard and Bing AI chat.
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Nevada State Parks is modernizing reservation processes with a cloud-based reservation software to simplify the visitor and staff experience. Officials say the state is the last to modernize its reservation system.
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The city’s website hasn’t seen an update since 2012 and officials believe that might be why more than half of visitors to the website leave before clicking another button. Brazil-based CI&T will lead the overhaul.
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Georgia adopted a new voter registration system. But Fulton County election officials say they're struggling to make a smooth adjustment when their time is taken up with thousands of voter challenges.
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