Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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Transit systems in Wisconsin and Colorado are upgrading fare payment systems to app-based and contactless payments, with riders no longer needing to stand at vending machines or search for spare change.
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The California Department of Justice recently launched a new online portal that gives survivors of sexual assault a way to track the status of the DNA evidence kits associated with their cases.
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New York City Office of Technology and Innovation recently released its strategic plan that looks to improve the city’s overall posture in the technology space — starting with an effort to improve technical literacy.
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In the recently released 2022 Invest in What Works State Standard of Excellence analysis, eight leading states were recognized for their work with data and evidence to guide policymaking decisions.
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San Diego County has launched two new efforts to help combat homelessness: the adoption of a policy enabling the use predictive analytics to help those at risk, and an app to help connect people experiencing homelessness with resources.
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At the NASCIO Annual Conference, Missouri CIO Jeff Wann laid out the details of how his team is breaking down data silos and building a seamless way for residents to access all state services.
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The city of Dallas Police Department and the Dallas Fire-Rescue Department have adopted what3words, an application that enables the emergency response teams to better their missions with improved location detection.
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The deal reflects the growing tendency in the gov tech space toward integrated platforms, according to Granicus CEO Mark Hynes. Both companies have been expanding recently via other acquisitions.
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At Bloomberg CityLab 2022 this week, local leaders from around the globe came together to define the role of digital innovation for cities and how a solution-centered approach to technology can make its impact sustainable.
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At the NASCIO Annual Conference in Louisville, Nebraska Chief Information Officer Ed Toner outlined how his state is approaching identity management, envisioning easy resident access to online services.
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The annual survey of state and territorial CIOs found that emphasis has shifted away from expanding remote and hybrid work and toward legacy modernization and digital services after COVID-19.
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Colorado Gov. Jared Polis and the Office of Information Technology have announced the launch of the Colorado Digital Government Strategic Plan, which aims to improve digital services for constituents.
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Armed with approximately $126 million in funding, the state’s Information Technology Services Division is taking a closer look at where their applications intersect with citizens and how to better improve their experiences.
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The company says its technology and platform can help local governments better determine how to spend grants and serve citizens. Polco has more than 1,400 clients, including San Jose, Calif., and Honolulu.
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Eric Schmidt’s philanthropic organization has launched a program meant to spark innovation for access to benefits for low-income residents. Funding, technical help and partnerships are all part of the effort.
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A new tool from the Pittsburgh Office of Management and Budget aims to make data on budget decisions more transparent, as one of many efforts the city has undertaken to make data more accessible to the public.
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In the sixth annual Government Experience Awards, winning jurisdictions made it easier than ever for constituents to access services online in ways that are streamlined, intuitive and accessible for all.
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The gov tech accelerator's new 12-startup cohort spans a wide range of work in transportation, civic engagement, benefits management, diversity initiatives and more. The companies will work with CivStart for two years.