Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Plus, the New York Public Library has won an innovation award for tackling the digital divide, Nevada is the latest state to launch a high-speed Internet outreach tour, and more.
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A new, interactive resource released today from Code for America aims to improve the online safety net benefits application processes across all 50 states, Washington, D.C., and Puerto Rico.
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State officials marked International Transgender Day of Visibility last week with the launch of the first version of its new centralized information hub to support transgender and non-binary constituents.
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The Maine State Library has launched a pilot telehealth program with 10 libraries across the state in communities with high instances of health issues or a lack of ready access to health care or technology at home.
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Although apps allowing wireless transmission and capture of digital driver’s license data have been available since November 2021, few police agencies or businesses in Florida have adopted the technology.
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New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.
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The National Association of State Chief Information Officers has released a resource offering state governments guidance on metaverse technologies, including potential applications for public-sector use.
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Drivers in the Garden State will now be able to present digital vehicle registration during traffic stops as part of a program launched by the Motor Vehicle Commission late last week.
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Code for America has announced the second cohort of state partnerships that will work with the organization's Safety Net Innovation Lab to rebuild and innovate in social safety net benefit delivery.
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At the same time, however, government practitioners must not lose sight of the high bar and rigor required to achieve true use of human-centric design. Simply saying a product was created using the practice won’t cut it.
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Many years have passed since the Internet first became part of how government serves the people. There have been setbacks along the way, but digital government continues to deliver on its promise.
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The San Diego County Board of Supervisors has approved funds for an app that will allow outreach workers, paramedics, law enforcement officers and others to match homeless people with available shelter.
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Traditionally, residents have seen government as slow-moving and hard to interact with, but that may be changing. While there’s more work to do, public-sector services are noticeably improving.
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Rhode Island Commerce Secretary Elizabeth Tanner is paying close attention to the e-government work being done in Estonia in her mission to offer more modern, streamlined state services.
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To celebrate the 20th anniversary of New York City’s 311 service launch, the city released a State of NYC311 report detailing important statistics as well as some of the most outrageous requests received.
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Utah's Chief Innovation Officer Rich Saunders discusses the keys to success the state has found for improving customers' digital government experience, as well as what innovations are coming in this space.
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The “big four” consultant has already begun producing thought leadership in the form of reports, case studies and events with a focus on several specific topic areas of concern to modern government agencies.
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In our look at upgrades to legacy systems in state government, no matter where agencies are on the journey, customer experience is playing a big role in the way new platforms are designed.
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