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Missouri’s Layered Approach to a Single Sign-On Portal

At the NASCIO Annual Conference, Missouri CIO Jeff Wann laid out the details of how his team is breaking down data silos and building a seamless way for residents to access all state services.

Missouri CIO Jeff Wann
Government Technology/David Kidd
A citizen-first initiative is well underway in Missouri, state CIO Jeff Wann told Government Technology at the National Association of State Chief Information Officers Annual Conference in Louisville last week. To create a single sign-on portal for residents, the state is building a multilayered system on the back end so users have a seamless experience interacting with any state agency they may need.

The Missouri Technical Services Division got funding July 1 of this year to start working on what Wann called an “applications infrastructure” with both software vendors and implementation partners. The topmost part of the system will be an abstraction layer, followed by orchestration and workflow, then a data repository that all agencies can pull from for basic resident data, like addresses. A business rules element will help extract only necessary information from all that data, helping keep privacy standards in place.

Wann said the initiative is planned as a multiyear effort based on “looking at things from the citizen’s eyes rather than just making things from a department or division perspective.” That said, he also plans to improve internal services for staff as well, such as by using robotic process automation to take some of the more rote tasks off state employees’ plates so they can focus on more complex issues.

The path toward single sign-on, both for residents and state workers, is of course not unique to Missouri. As Nebraska CIO Ed Toner said at NASCIO last week, his state also is working on a “no wrong door” approach to identity management, starting with some core agencies like the Health and Human Services Department.
Lauren Harrison is the managing editor for Government Technology magazine. She has a degree in English from the University of California, Berkeley, and 15 years’ experience in book and magazine publishing.
Noelle Knell has been the editor of Government Technology magazine for e.Republic since 2015. She has more than two decades of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.