Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Maryland Gov. Wes Moore kicked off his first days in office with budget announcements and a series of executive orders, one of which will establish a new cabinet position within the administration.
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New software, called tip411, is making it possible for residents to submit anonymous crime tips to police via text message. The tool also allows the department to respond to the messages in real time.
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The GovTech 100 company sells process management software to U.S. and Canadian public agencies and has a growing business in the FOIA space. A private equity firm bought the company in 2021.
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The product launch from the firm comes as local and state governments focus more on accessibility and compliance issues. People with disabilities face significant challenges online, where many services have moved.
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The two startups will join forces on a push to make it easier to view and engage with public documents, including feedback-gathering exercises. The companies become closer via a local gov tech innovation hub.
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The Savannah/Hilton Head International Airport is leveraging AI technology to streamline the return process for items in the lost and found. The new platform will save time and stress for visitors and airport staff.
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The Iowa Department of Transportation has delayed the launch of digital ID to make security improvements to its mobile ID app. The agency will be bringing the app in line with national and international standards, officials say.
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Baltimore Mayor Brandon M. Scott has announced that Shelby Switzer has been hired to lead the city's Digital Services Team. Switzer is the first official hire for this team that was created in September 2022.
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In order to help support mobility for constituents who are blind or have low vision, the city of Tampa, Fla. has implemented a new technology solution to improve access to city services and facilities.
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The state's e-titling and vehicle registration program is expected to go live during the first quarter of 2023, providing residents with access to DMV services through an online portal or smartphone.
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In Kansas City, Mo., leaders have implemented new technology to track snowplow locations, progress and other issues. It's an effort that has made snow removal in the city more time- and cost-efficient for constituents.
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The Cook County 2010-2020 Census Demographics App received a major update today, giving users insight into a range of demographic changes that took place in the county between 2015 and 2020.
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The city of Olathe, Kan., began its digital transformation journey roughly six years ago by consolidating the information on its website — but modernization involves continuous change and re-evaluation, say those leading the charge.
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Clay Connected, a recently launched mobile app and platform, is offering residents in the county new access to service requests across county departments, timely information and a route to report problems.
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State courts’ IT choices can raise or lower barriers to accessing the justice and impacts whether the public sees it as fairly distributed. Experts discussed what the path to a more equitable process looks like during a recent conference.
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Plus, a new ITIF report compares the U.S. broadband landscape with the rest of the world; a congressional broadband oversight effort is announced; Providence, R.I., has a new broadband coordinator; and more.
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The city of Dallas has released a mobile app to help residents navigate potential threats to their smartphones. The tool blocks phishing texts, guards against malicious app downloads and warns against connecting to unsafe networks.
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The city’s approach to digital equity involves several different programs and partnerships managed through the Telecommunications and Regulatory Affairs office. This work has helped to solidify the region as a tech capital.
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