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Baltimore Hires Its First Digital Services Team Director

Baltimore Mayor Brandon M. Scott has announced that Shelby Switzer has been hired to lead the city's Digital Services Team. Switzer is the first official hire for this team that was created in September 2022.

Baltimore skyline at dusk
This week, Baltimore Mayor Brandon M. Scott announced that Shelby Switzer has been hired to take the role of director of the city’s new Digital Services Team.

The creation of the team was initially announced in September 2022 and made possible through $2.1 million in funding from the American Rescue Plan Act. The goal of creating this team is to improve digital services for constituents by bringing together a product manager, lead developer and lead user experience designer to improve access to the city’s digital government experience. Switzer is the first hire.

Beginning Jan. 9, Switzer will lead the team in its work to build on the city’s progress in the digital transformation space. Switzer will report to Chief Data Officer Justin Elszasz.

“They bring a wealth of civic technology experience at the federal level combined with community organizing and I can't wait to see what they accomplish for our city residents," Elszasz said in the announcement.

Switzer’s most recent experience is serving as a fellow at the Beeck Center for Social Impact + Innovation at Georgetown University, where they led the Intergovernmental Software Collaborative. Prior to this role, they worked for the U.S. Digital Services building software and working with data.

They received their Bachelor of Arts and a Master of Arts from the University of Cambridge in Cambridge, England.