Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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The city of Lansing, Mich., modernized the process of marijuana business licensing through a new online records management system. The changes have simplified the process for city staff and end users.
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The Employment Development Department received massive scrutiny from California lawmakers yesterday. The agency, which manages the unemployment insurance system, has been slow to fix its many problems.
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Next week, the Central Ohio Transit Authority will fully roll out a new digital fare system. Riders can pay with an app or smartcard with money loaded on it. The system automatically caps what users spend in a month.
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Some of the unemployment system’s challenges include processing large numbers of claims, protecting people’s personal information and state lawmakers not knowing the extent of the system’s operational problems.
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The idea behind killware, a new type of cyber attack, is to disable or manipulate the electronic or computer equipment that humans depend on, resulting in potential harm or death to individuals.
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Nadia Hansen concludes two years as CIO of Clark County, Nev., leaving behind a more human-centric department. In her next role, she will help support digital transitions for state and local governments worldwide.
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If passed, the proposed legislation would prevent Internet providers from blocking, throttling or engaging in the paid prioritization of providing Internet service to Massachusetts residents.
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Plus, Philadelphia reports progress in getting residents connected to the Internet, Cleveland has a new program to connect residents to resources, an online map lets residents get involved with redistricting work, and more.
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Public-sector and industry leaders remarked on the future of work at the Smart Cities Connect Conference and Expo, saying remote should be the default to improve efficiencies and aid in recruitment.
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Minnesota aims to have its simpler, more streamlined benefits application portal available statewide by the end of the year. The site’s deeper focus on user experience marks a growing trend for the state.
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Under the bill, private entities would pay hefty fines if they share residents' biometric data without consent. Such data would include fingerprints; voiceprints; facial geometry; and retina, iris and hand scans.
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In one of the first panel discussions at the Smart Cities Connect Conference and Expo, cybersecurity took center stage as experts advised for more spending, education and collaboration as threats increase.
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A new study focusing on police conduct reviewed 500 body camera videos from the Newtown Police Department in Connecticut. The researcher, a former officer, says body cams are "essential."
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Now a responsive web app, Texas by Texas will soon be available to download in app stores, featuring a single login to access a variety of government services. And CIO Amanda Crawford says there’s more to come.
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Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services “in a way that brings people in.”
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As detailed in a 116-page newly released strategy, city officials in New York City are looking to proactively build ethics into machine learning and AI usage as the technologies become vital pieces of everyday life.
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During the second week of the federal Annual National Cybersecurity Summit, experts shared their thoughts on the roles of states and federal agencies when it comes to dealing with cyber attacks within state borders.
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Plus, the Federal Communications Commission has committed an additional $1 billion to the Emergency Connectivity Fund program, California looks to improve its procurement processes for tech services, and more.
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