Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Fred Richardson, a councilman running for mayor in Mobile, Ala., refused to do cybersecurity training overseen by the city's mayor. After being locked out of his email, Richardson referenced Jim Crow.
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The city of Austin is one of 150 government agencies and institutions throughout the state of Texas that has utilized GTY solutions for digital transformation. Here's why and how Austin has gone more digital.
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During the pandemic, 311 services became more important to citizens and governments alike. Now, companies such as Zencity are crafting platforms that offer more efficiency and accountability than before.
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In March, the Camden County Police Department launched a TikTok page that has received almost 4 million views. Police Chief Gabe Rodriguez said the account has boosted both officer moral and public relations.
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A group of scammers used bots to accumulate and resell passport application appointments from the U.S. Department of State, which was forced to take its appointment system offline.
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Supporting one — voting rights or election security — doesn't mean the other must be tossed to the side. Political parties and the media have created a false narrative that threatens to further divide the country.
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Although the Connecticut Department of Emergency Services and Public Protection is working to automate gun registrations, gun advocates have filed another legal complaint about the slowness of registration.
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Last year, fraudsters swindled thousands of dollars from Michigan’s unemployment insurance program using the celebrity names “Kimberly Kardashian” and “Kylie Jenner.” Michigan has since improved its fraud detection.
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The federal government believes it has identified a group of criminals stationed in Maryland that took millions of dollars from states, particularly California, through unemployment insurance fraud.
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Now that fully vaccinated individuals can meet indoors without wearing masks, will state legislative sessions continue to meet online? Or will lawmakers go back to meeting in person?
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Plus, North Carolina unveils its new state Office of Digital Equity and Literacy; San Jose, Calif., announces a new donation adding up to a $250,000 boost for its San Jose Digital Inclusion Fund; and more.
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The company, which provides digital services and payments, has completed the deal after a year of skepticism and criticism from local tech vendors and advocates. It plans to make the first services live in the fall.
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Through a new online portal that went live last week, residents can keep an eye on public works data — like the number of pothole work orders — as well as other data related to city operations.
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A plan to modernize IT and better enable a work-from-anywhere posture in Santa Monica, Calif., served the city well when the COVID-19 pandemic reshuffled city services and how they are delivered.
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The Big Easy isn’t the only city using chatbots to bridge equity gaps and provide more residents with the answers they seek on a 24/7 basis. Smarter chatbots are finding their places in public service.
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It’s the first acquisition for ArchiveSocial, which stores public officials’ social media posts so they can be accessed later. It’s also the sixth gov tech acquisition to be announced or completed this month.
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New Mexico Gov. Michelle Lujan Grisham has announced several upcoming changes to the Department of Workforce Solutions to improve technology capabilities in handling unemployment insurance claims and reducing fraud.
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Last week, the Texas Department of Information Resources announced the relaunch of the state’s official website, texas.gov. The new design offers scalability for periods of high demand and a user-friendly layout.
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