Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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SponsoredArtificial intelligence (AI) technology can deliver valuable insights for government, but only if it has access to the right data — and the right tools for using that data appropriately.
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SponsoredAssuring AI is used in responsible ways to transform government work is a central tenet of the AI framework model identified by SAP research.
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SponsoredThere are significant real world harms posed by harmful mis and disinformation. Logically has created an AI powered solution to give government bodies the capabilities they need to address them.
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After stepping down as digital services chief for the city of San Rafael, Calif., Woodbury is continuing her work at her new company, Department of Civic Things. Her focus: Helping small jurisdictions change.
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SponsoredFacing unprecedented challenges to citizen service delivery in the months following municipal office closings due to the COVID-19 pandemic, local governments realized that to continue operating, they needed to rapidly migrate many of their manual citizen services and internal processes online
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Digital permitting software is one of those niches that became very relevant as social distancing became the norm in 2020. Camino, a startup in that space, saw massive growth and used it to raise an investment round.
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Illinois’ state government is one of several agencies taking a data and analytics-driven approach to messaging around COVID-19 vaccine distribution efforts, similar to the same efforts for the U.S. Census.
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From C-SPAN to its state-level counterparts, public affairs television and its minute-by-minute coverage of government proceedings have rarely been more critical than in the past year.
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Experts, vendors and local government officials on designing online services in an accessible way while at the same time working toward community-wide banking equity.
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Government is tasked with the hefty responsibility of doing the people’s business, but what happens when people can’t access services or online systems fail?
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Plus, Philadelphia announces new pilot projects that will be supported by the city’s innovation fund, the Harvard Kennedy School releases a new step-by-step RFP guide for local governments and more!
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The state’s unemployment insurance system, which has struggled against a benefits backlog, has gotten the green light for modernization from lawmakers, but funding it could prove challenging.
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The state is looking to shorten time it takes to renew driver's licenses and state IDs starting in March by upgrading its online offerings and some 135 self-service stations at its offices and certain grocery stores.
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Vaccine seekers have been navigating conflicting information from the state’s MyTurn COVID-19 vaccine registration website, in some cases allowing appointments to be mistakenly booked by people outside the county.
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Indian River County is leveraging a new vaccine registration system aimed at residents 65 and over. The new process is a notable change from the "first-come, first-served" system residents were struggling to navigate.
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The startup has traditionally served the process of re-integrating the incarcerated into society. Now it’s jumping into health care with an initiative in Arizona, and hoping to sell to state Medicaid agencies.
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Transit providers in Berks and Lancaster counties have upgraded fare payment and other technology to better enable contactless transactions amid a larger push to improve safety and convenience for riders.
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From online public meetings to chatbots, the COVID-19 pandemic made tech-enabled government communication a must-have. How can we keep the momentum going in a post-COVID world?