Government Experience
-
Visitors to the Colorado state Capitol can now access free American Sign Language interpreting services through the Aira ASL app, building on the state’s existing work to expand language access with this tool. -
Mississippi has announced a new AI data center build that promises tax revenue and job creation. Such gains are not always easy to quantify, but policymakers can push developers to deliver.
-
The state’s new Infrastructure Planning and Development Division has adopted cloud technology to help community governments navigate matching requirements, compliance and project delivery.
More Stories
-
Years ago, Gonzales, Calif., couldn't get a good broadband deal for its residents. After aggressively taking initiative in a variety of ways, the city can now connect any household to high-speed Internet.
-
Because some unemployment insurance cases require human intervention, even states with updated technology can barely keep up with the surge of unemployment insurance claims caused by COVID-19.
-
The Burlington County Health Department launched an app to assist users with COVID-19 information, health resources and related social determinants of health. The app is the first of its kind for a New Jersey health department.
-
The ongoing novel coronavirus weakened and ultimately forced the closure of the parking payment app company MobileNOW! The closure means at least three Pennsylvania cities are without the services.
-
The Michigan Department of Health and Human Services announced an automated online assistant to help residents find accurate information about the novel coronavirus. The tool will provide responses to common inquiries.
-
The ongoing COVID-19 pandemic has inspired the birth of new state broadband programs, but it has also raised questions about funding and the longer term future for other programs aimed at bolstering connectivity.
-
Just a few years ago, the business processes of the Texas Department of Insurance were slow and outdated, but a response to Hurricane Harvey moved the agency forward and prepared it for COVID-19.
-
The service, which is available seven days a week, contacts participants each day. After confirming the caller is okay, it offers to connect them with the local Area Agency on Aging for information about services or assistance.
-
The staff, none of whom have been laid off, are fielding roughly 250 calls a day from people who need help with downloading a book, or accessing other resources that they’ve never tried using before the shutdown.
-
The agency that handles Texas unemployment has helped more than 2.3 million people apply for benefits and paid out $4.3 billion as of this week, but many residents have encountered problems with the system.
-
Since being forced to go remote by COVID-19, governments have grappled with various issues around information sharing and collection. Cowlitz County officials explain their response to the unprecedented challenge.
-
Plus, IBM’s Call for Code content has now named three winners with projects related to the crisis, a new economic tracker is visualizing the impact of the ongoing crisis in real time, and more.
-
Sarasota County, Fla., launched a new alert system to better communicate public health and safety announcements. The system can send alerts via text message, email, smartphone app or landline phone.
-
The new reporting system is for crimes that aren’t currently in progress and don’t have any suspects. Reportable crimes include vandalism, hit-and-runs, identify theft, theft and harassment by communication.
-
System upgrades at the Vermont Department of Motor Vehicles have led to safer and more secure IDs at a time when residents are sheltering at home and offices are shuttered due to the novel coronavirus.
-
With millions of Californians thrown out of work by the state's stay-at-home order, services offered by the EDD have buckled under a lack of sufficient technology to support them, an issue that has plagued the agency for years.
-
Before pivoting to cloud-based tools, a patchwork of data storage locations made up the city’s records tracking process. Officials say the system left too much room for error when it came to fulfilling public records requests.
-
With New York state on “PAUSE,” local government IT departments have been in high gear ensuring that local governments are “open” for business and serving their communities.
