Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Plus, a new report shows Seattle has increased citywide Internet connectivity to 95 percent; Washington, D.C., launches a new demographic data dashboard; Hipcamp shares federal camping availability in real time; and more.
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The new online system will allow residents to file reports for minor incidents like fender benders and lost items, while more substantial reports for domestic violence and those related to emergencies are filed in a precinct house.
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Hillsborough County Tax Collector Doug Belden unveiled new self-service kiosks that allow customers to renew and pay their vehicle registrations in around two minutes.
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A new platform, which is now being beta-tested by users, is essentially a single place where citizens can find simple links to the online services offered by local governments.
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In a survey of state and local government technology leaders, we look at what identity management tools are gaining ground, what challenges agencies face and what role ID access plays across the country.
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During the 2019 California Public Sector CIO Academy in Sacramento, technology leaders gathered to discuss the future and how best to transform citizen-facing services.
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Often promoted for residents who do not hold drivers’ licenses, like homeless residents, young people and immigrants, ID cards are increasingly being issued in cities to access services like food assistance.
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Interline and the Bay Area’s Metropolitan Transportation Commission are working to create a single platform where people can find all the information they need to travel seamlessly using multiple transit operators.
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Regardless of government agency, from department of transportation to public works, having a plan in place for reaching constituents in a crisis situation is essential to effective communication and mitigation.
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Blockchain, cloud, artificial intelligence, machine learning — the market for how we identify ourselves online is estimated to reach nearly $23 billion by 2025 and is poised to disrupt the way we appear on the Internet.
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As they grapple with security and data access, Utah, Michigan, Pennsylvania and Indiana explain how they are leveraging identity and access management to achieve their single sign-on goals for both staff and citizens.
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As cybersecurity risks continue to grow across government agencies, the little-known world of identity and access management still receives scant attention — but services can't move forward without it.
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States that undercount them risk losing everything from seats in Congress to billions of dollars in federal funding. The trick is to find them and get them to respond.
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With a former county executive currently on trial for financial malfeasance, the New York City area county’s new comptroller is using technology to promote transparency and establish open data best practices.
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The smartphone-based system will allow residents to vote from mobile devices using a unique code that will expire after a certain amount of time. Norwell is piloting the technology free of charge.
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The U.S. Department of Veterans Affairs and the Silicon Valley tech giant announced a new smartphone-based application that will allow service members to access health-care records from their iPhones.
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The consulting program is an internal version of a service that government has long had to contract from the outside, and it fits in with Philadelphia’s extant Innovation Academy, Lab and Fund programs.
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The suit, filed by legally blind Daytona Beach resident Joel Price, alleged the county government website discriminated against the visually impaired by failing to interface completely with screen-reader software.
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