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Building Trust in the Exponential Age — ICYMI

Zencity CEO and co-founder Eyal Feder-Levy discusses the evolving ways in which government leaders can make informed, transparent and effective decisions to earn the trust of the communities they serve.

It is well-documented that the amount of trust that Americans have in their government increases as the focus moves from the federal level to the state and local level. Even so, except for a brief increase during the initial days of the pandemic, faith in state and local government has now also declined significantly — to the point where roughly two-thirds of constituents don't have a great deal of trust in local government either.

With all of the crucial services that local government is tasked with providing, from public safety and health to transportation and infrastructure, the lack of trust becomes a serious challenge. Without community trust, the working relationship between agencies and residents grinds to a halt.

Zencity CEO and co-founder Eyal Feder-Levy believes that the public sector can reverse this trend, but only by continuously meeting and exceeding community expectations. On this episode of ICYMI, he discusses ways for the public sector to restore crucial trust and how emerging technologies can empower governments and residents to engage more meaningfully and make trust-building easier.

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“In Case You Missed It” is Government Technology’s weekly news roundup and interview live show featuring e.Republic* Chief Innovation Officer Dustin Haisler and Deputy Chief Innovation Officer Joe Morris as they bring their analysis and insight to the week’s most important stories in state and local government.

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*Note: e.Republic is Government Technology's parent company.
Dustin Haisler is the Chief Innovation Officer of Government Technology's parent company e.Republic. Previously the finance director and later CIO for Manor, Texas, a small city outside Austin, Haisler quickly built a track record and reputation as an early innovator in civic tech. As Chief Innovation Officer, Haisler has a strategic role to help shape the company’s products, services and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and ultimately scale technology innovation within the public sector. Read his full bio.
Joseph Morris is the Deputy Chief Innovation Officer of Government Technology's parent company e.Republic and a national keynote speaker on issues, trends and drivers impacting state and local government and education. He has authored publications and reports on funding streams, technology investment areas and public-sector priorities, and has led roundtables, projects and initiatives focused on issues within the public sector. Joe has conducted state and local government research with e.Republic since 2007 and knows the ins and outs of government on all levels. He received his Bachelor of Arts in government and international relations from the California State University, Sacramento.