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Government 360

Innovation at Cloud Speed

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  • In 2020, the COVID-19 pandemic changed everything. State and local governments had to quickly figure out the best ways to respond to an unprecedented situation impacting huge numbers of citizens in need of urgent assistance. It became widely recognized that technology, especially a hybrid cloud-based infrastructure, was the key to business continuity. This is the vision behind Government 360, a strategy for ongoing government modernization. Download this guide to find out how to leverage cloud and other key technologies to think outside the box and challenge the norm of how you serve citizens now and into the future.
  • As they pivot from crisis response to longer-term enterprise planning, it’s important that governments apply the lessons learned from the pandemic that can best prepare them for the future. Download this paper to read about four key lessons state and local governments learned in 2020 that can serve as best practices going forward.
  • In 2018, the city of Jackson, Miss., lost a significant amount of monthly revenue because its water utility relied on an aging server infrastructure. The city’s servers were at maximum performance and running out of storage capacity. That all changed when the city migrated its utility billing system applications to the cloud. Download this paper to find out how Jackson’s move to the cloud enabled it to collect $10 million more than the previous year because of more accurate and timely bills, and how it set the stage for the city to pursue new technology and business improvements in the future.
  • Until recently, Lucas County used a heavily modified version of PeopleSoft 8.9 to manage its financial and human resources operations. The outdated software was no longer supported, which created security concerns and required the county to purchase costly extended support services from a third-party vendor. Using the legacy software also prevented the county from taking advantage of newer functionality that could help it reduce manual processes and improve efficiencies. Download this paper to find out how migrating to Oracle’s Financial and HR Software as a Service helped Lucas County improve security and reduce paper-based processes — and how the county accomplished it in the midst of a pandemic.
  • The COVID-19 pandemic exposed the need for governments to provide effective digital experiences for citizens and enable remote work. At the same time, massive revenue loss means governments have fewer resources to work with. Addressing the need to modernize and reduced budgets simultaneously is challenging but doable. Success will require organizations to strike a delicate balance. Read this paper to find out about five key areas where governments can make smaller investments that will help them move toward greater modernization.
  • The COVID-19 pandemic generated extraordinary demand for social services like food assistance, childcare assistance and Medicaid. In response, the federal government asked states to get more aid to citizens fast. From a technology perspective, that meant reconfiguring the legacy IT systems most states rely on to manage those programs. But for Kansas IT decision-makers, making the adjustment was simple. The state recently migrated its integrated eligibility system to a cloud-based architecture that provided the flexibility and scalability the state needed to react to new federal mandates. As a result, Kansas Health and Human Services leaders issued an additional $11 million in SNAP benefits to approximately 60,000 citizens over the course of just one night. Download this paper to find out more about how Kansas’ new integrated eligibility cloud environment ensures its most vulnerable get the help they need.
  • Maine aspired to do more with its data, but the state’s legacy BI solution was holding it back. Download this paper to find out how Maine migrated to a modern, cloud-based analytics platform that allows state employees to access data more easily than ever before, build customized reports, combine structured and unstructured data sources, and is ultimately helping the state maximize the value of its data.
  • Vallejo is known as an affordable alternative to San Francisco. As such, the city has experienced steady construction growth over the last several years. Until recently, the city relied on a legacy computer system that couldn’t accommodate online services or payments. But that’s all changed now. Download this paper to find out how Vallejo’s Planning and Development Services Department adopted a cloud-based platform to make it easier for residents to do business with the city, while also allowing projects to be completed and code cases to be resolved faster and more accurately.
  • A wholescale migration to cloud isn’t realistic for all government agencies. But a hybrid approach to cloud, which combines both on-premises and cloud systems, allows agencies to reap the benefits of IT modernization while ensuring existing applications – even those that are heavily customized – can still be used. Download this paper to find out more about the benefits of a hybrid approach to cloud and how it can set the stage for a series of incremental, bite-sized steps toward modernization.
  • The crown jewel of a government agency is its data. To use data to make quick, sound decisions and prepare for the future requires data analytics tools. But traditional business intelligence solutions and processes have drawbacks. Modern analytics that include automation and autonomy offer a solution, changing how an agency experiences data and what can be done with it. Download this paper to find out how modern analytics solutions, autonomous technology and machine learning can help government agencies drive information from data, glean new insights and enable better decision-making.
  • St. Paul Public Schools (SPPS) relied on outdated and out-of-warranty technology to support a variety of mission-critical activities. But most critically, the district had limited disaster recovery capabilities. Given the recent rise in cyberattacks against educational institutions, that was a serious concern. Download this paper to find out how SPPS migrated to a hybrid cloud infrastructure to decrease overall IT complexity and risks, enhance performance and scalability, and bolster its disaster recovery capabilities.
  • Given today’s growing threat environment, state and local government agencies must focus on hardening the infrastructure rather than just securing the perimeter. Doing so effectively means leveraging the benefits of next-generation cloud, including the automation it enables to improve security, reliability and operational efficiency.
Leading in Crisis

Stories of Public Sector Innovation in Turbulent Times

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About Government 360

Goodbye, green screen. Advances in technology have unlocked the doors to state houses and city halls in ways that were unimaginable 10 years ago. Government agencies are fast becoming digital and interconnected; constituents are instantly interacting with city and state employees, and devices – sensors, smart phones, wearables and cams - are providing a constant stream of digital data to help agencies transform the way they interact with citizens and employees alike.

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