In the event that a communication center becomes inoperable, this disaster-tolerant configuration allows another center to resume full operation with accurate, up-to-the-minute information.
"This system is the first for the state of Idaho," said Major Tom Thompson. "The ability to transfer calls from region to region provides unprecedented efficiency within the department," who says the implementation of the Tiburon system was very successful. "Any remaining technical issues are quickly tackled by Tiburon's responsive support team," Thompson said.
Earlier this year, Tiburon installed a statewide Records Management and Automated Reporting system for the Idaho State Police. "Entering our offense reports into an automated statewide system now gives us the ability to electronically access reports from headquarters and regional offices," Thompson said. "This ability has never been available to our agency and will help us be more responsive to the public and other police agencies."
