BridgePay is providing public updates about this incident through its website, noting that as of Tuesday an investigation is ongoing and "services remain unavailable." The vendor first reported the incident on Friday. The company has since informed the public that it is trying to "work through" the problem with internal and external specialists, and that it is also collaborating with federal authorities, including the U.S. Secret Service forensic team and the FBI. BridgePay reports that no credit card data was compromised by this cyber attack.
While it is not clear how many cities nationwide use BridgePay, a number of municipalities have reported outages related to this incident, including a trio of cities in North Texas, those being Denton, Coppell and Frisco. A pair of water utilities in Texas — Bryan and San Angelo — also reported outages.
But the incident is not limited to Texas. Outages have also hit Grand Traverse County, Mich., a municipal campground reservation system in Wisconsin, and a utility in Palm Bay, Fla.
At least one jurisdiction, however, has managed to restore service by circumventing BridgePay while its system remains down. Wichita, Kan., faced disruptions that were resolved Tuesday, when its integrating vendor found a workaround, said Megan Lovely, the city's communications director.
Because BridgePay operates as a back-end payment gateway integrated into various billing systems, outages can affect multiple jurisdictions that use it to process transactions.
One of the company's updates has confirmed that this is a ransomware attack, noting that BridgePay is working with federal officials and “cybersecurity professionals to secure our environment and obtain clearance to access.” It also reports that “initial forensic findings indicate that no payment card data has been compromised, and any files that may have been accessed were encrypted.”
National data shows that additional breach details can emerge over time, with the Identity Theft Resource Center’s 2025 data breach report highlighting that initial disclosures may be incomplete.
Municipalities are continuing to place updates on their own websites and social media, listing what departments were impacted by the outage. Some jurisdictions are advising residents to pay bills in person, through drop boxes or kiosks.
BridgePay is a payment gateway provider that integrates with billing and enterprise software systems, enabling private businesses and public-sector entities to process electronic payments. As a privately held company, it doesn’t publicly disclose its government market share or number of public-sector clients served.
