An “’organized cyber criminal group’” allegedly “compromised” the county’s mass notification system called OnSolve CodeRED, which warns people of weather, evacuations, boil water notices and other emergencies, the Monroe County EMA said on Facebook Monday afternoon.
It was part of a nationwide “data breach” of OnSolve CodeRED, and it “was not in anyway caused by Monroe County EMA,” according to the Facebook post.
People who were enrolled in the alerts may have had their contact information compromised including names, addresses, phone numbers and passwords used to create user profiles for alerts, the county said. An investigation by OnSolve CodeRED found that no other systems or information were compromised, according to the EMA.
“We have no evidence that any user information has been used to carry out identity theft and/or fraud,” but cybersecurity experts were still investigating the incident and its impacts Monday.
When the emergency notification company discovered the breach, it created a new alert platform called Crisis24 CodeRED, and discontinued the hacked system, the EMA said.
“Monroe County citizens who enrolled in the OnSolve CodeRED service prior to March 31, 2025 will have their data migrated to the new Crisis24 CodeRED service for future notifications via backup data,” the EMA said. “All customer data put into the OnSolve CodeRED system since March 31, 2025 has been lost, so citizens who enrolled after March 31, 2025 will have to re-enroll once Crisis24 is fully available.”
Emergency management officials said people can call CodeRED customer support at 1-866-939-0911 or email crsupport@crisis24.com.
©2025 The Macon Telegraph, Distributed by Tribune Content Agency, LLC.
