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The Indiana Bureau of Motor Vehicles develops an omnichannel customer service strategy on the cloud.

Spurred by the pandemic, a new operating model for state and local government leaders has been highlighted and expanded. Hybrid work and its ramifications are transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help the government attract, support and retain the next generation of workers. But what changes will it bring and how can you prepare?

In this Q&A, Dina Ghobashy, senior global strategy lead for education leadership at Microsoft, provides best practices for ensuring device programs make a meaningful difference in improving student outcomes.

Kecia Ray, a senior fellow with the Center for Digital Education, has spent her career thinking about how technology can enhance learning — designing technology programs, conducting research and serving as a turnaround agent for state departments of education. In this Q&A, she discusses best practices for ensuring technology serves its intended purpose.

In this Q&A, Brian Cohen, vice president of the Center for Digital Education, shares firsthand experience gleaned from his more than 20 years as vice chancellor and CIO for the City University of New York (CUNY).

In this Q&A, Geri Gillespy, senior program manager for Global Education Engagement at Microsoft, discusses strategies for enhancing learning and maximizing the value of take-home device programs.

Digital reading tools can help ensure that all learners can explore their full potential.

Cloud security is the protection of data, applications and infrastructures involved in null and null. Many aspects of security for cloud environments — whether it’s a null, null or null cloud — are the same as for any on-premise IT architecture.

Digital identity is complex, particularly when verifying for government agencies. To understand the constantly changing identity landscape, it is important to consider five critical factors that have shaped government verification requirements.

Pandemic-driven disruption, leadership support and new funding creates unprecedented opportunities.

It’s a discussion that almost every transit agency is having in North America – what do we need to do, when are we going to do it, and can we implement a zero-emission bus (ZEB) fleet alone?

The “In Case You Missed It” crew is joined by special guest Jim Richberg, Fortinet field CISO for the public sector, to speak on the subject of state and local government cybersecurity preparedness.

Artificial intelligence can help first responders better respond to crises.

Here in the United States, we often focus on the cybersecurity readiness of the federal government. The reality is that state and local government departments are just as, if not more, vulnerable to cyber attacks.

Intelligent transportation technologies, fiber-optic networks and data help governments and motorists keep traffic moving.

If you’re using only one public cloud vendor, times have changed.

We surveyed IT leaders in state and local government to find out what they see as their biggest challenges, and explain how they can address them.

A partnership between Colorado’s Statewide Internet Portal Authority and NIC is making it easier for agencies to launch new digital services.