Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The City Council approved a 60-day police department trial of bodycam software that uses AI to analyze video. It will automate the review and categorization of footage and evaluate officer performance on calls.
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Plus, Massachusetts is distributing nearly 27,000 devices, the Atlanta Regional Commission is launching a digital skills training initiative, Nashville is working to expand language access, and more.
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After more than a year as interim chief technology officer, Tamara Davis now formally leads enterprise technology alongside Stephen Heard, who was affirmed in January as the county’s permanent CIO.
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Jeffrey Weiner has taken the helm of the town’s IT department, overseeing GIS, media and strategic IT initiatives. He arrives from Wakefield Public Schools, where he served as its technology director.
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The new solution is for select residential projects, including reroofing, window replacement and minor alterations. It’s intended to quicken third-party plan review and issue permits faster.
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Connecting the West is an initiative being led by transportation departments in the three states, to form a 1,200-mile network across their terrain. Technology interoperability is key, an official said.
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As the variables from a sea of numbers and percentage points around soil type, row width and weather patterns mount, some agricultural organizations and researchers are making use of artificial intelligence.
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The California county, the nation’s most populous, improved the accuracy of its threat identification with a new solution, and saved millions of dollars in staff hours. Benefits were immediate.
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State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.
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A mobile app unveiled Monday by Gov. Mike DeWine is designed to help drivers with learner’s permits and their parents or guardians, as they log required driving practice before the final test.
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SponsoredHow Capistrano Unified School District traded frustrating spreadsheets for real productivity.
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Chief Innovation Officer Denise Linn Riedl will exit her role in November after leading the city’s innovation office for more than six years.
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A new report from the National Association of State Chief Information Officers, with Accenture, finds considerable optimism about the public sector’s generative artificial intelligence work — but relatively few use cases.
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A new data intelligence platform is helping officials at Miami International Airport keep track of conditions and service needs at its nearly 200 public restrooms. The system provides workers with real-time updates.
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“Multiple failures” of a data telecommunications service led to ground stops at Dallas-Fort Worth International Airport and Dallas Love Field over the weekend. Fiber-optic cable cuts are believed to have been at fault.
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Jacob, the state’s former chief digital transformation officer, succeeds longtime executive deputy CIO Jennifer Lorenz. His priorities will include helping provide AI education and training to the state workforce.
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From Arizona to Maine, 17 projects will join the National Institute of Standards and Technology’s RAMPS initiative, to strengthen local pipelines of cybersecurity talent. A lack of personnel persists even as cyber attacks scale up.
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Former Vice Admiral Timothy “T.J.” White has been chosen to helm the new state-level cybersecurity agency, Gov. Greg Abbott’s office announced. He was most recently commander of U.S. Fleet Cyber Command.
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The North Central Texas Council of Governments and the Southwest Research Institute will develop a Transportation System Management and Operations data exchange platform, to improve coordination on regional mobility.
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As states like Ohio, Oregon and California modernize their unemployment insurance platforms, they're putting security at the forefront, as well as the ability to adapt quickly to future needs.
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