Riedl, who announced her move on LinkedIn, has led the Department of Innovation and Technology since February 2019 and was named a Government Technology Top 25 Doer, Dreamer and Driver this year. During Riedl's tenure, the city worked to turn 311 into a proactive tool for resident outreach, established a digital services office, and developed generative AI policies and training.
“South Bend’s I&T Department puts people at the center of all of our innovation and technology projects,” Riedl told Government Technology last year. “Our mantra that we work by is ‘Listen First, Build With’ and it shapes everything we do, whether it’s deploying cybersecurity training, digitizing city forms or embarking on generative AI pilots. We always strive to collaborate and iterate authentically with our partners and residents.”
Although she has not announced her next move or the reason for her departure, she said on LinkedIn that she planned to focus on helping find the next CIO. She went on to list what the next tech leader should be able to do: drive vision and productivity, be a customer-first collaborator, foster human-centered work, be creative, and embrace change management.
The city has begun the search for her replacement, whose work will include overseeing enterprise IT and infrastructure, leading digital services, driving innovation through data analysis and performance improvement, and collaborating across departments, among other things.
The department has more than 50 full-time staff and more than $14 million in its budget, according to Riedl’s post. The job posting lists the salary range as $120,000 to $130,000 annually, and the position reports to the mayor's office.
