Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security. -
The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.
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With its release, the state aims to enable secure, efficient digital payments. The Wyoming Stable Token Commission has said it is the first blockchain-based stable token issued by a U.S. public entity.
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Municipalities across the United States are leveraging technology in their signs, from kiosks to birdwatching, to make local government communications more interactive — and, officials hope, more engaging.
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From unemployment insurance and Medicaid to enterprise resource planning and the DMV, state governments are investing in overhauls to legacy platforms to make them secure, flexible and user-friendly.
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L.A. CIO Ted Ross and L.A. County CIO Peter Loo talked about the financial realities their organizations face, at the Los Angeles Digital Government Summit. Real-world solutions to real-world problems, they said, are key.
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Evidence uncovered suggests a Russian state-sponsored group was behind a yearslong breach of U.S. court records and the theft of sealed documents. The attackers exploited stolen user credentials and a cyber vulnerability.
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The person selected will be charged with overseeing digital infrastructure, cybersecurity and enterprise systems. The city IT director is responsible for the strategic operational direction of all municipal IT.
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The state Department of Information Technology’s new 86-page road map details how officials intend to transform service delivery, boost security and modernize infrastructure. IT literacy will be key.
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The online form lets residents make appeals of denied or delayed records requests as part of the Attorney General’s Public Access Counselor Unit. The state Legislature recently mandated this process.
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Holly Hartell, who was most recently the assistant CIO for strategic initiatives, is the county’s new permanent CIO. She has served as acting director of the Department of Technology Services since January.
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The city of nearly 300,000 is looking to hire a chief information officer. The person chosen will be charged with leading IT strategy, overseeing more than 60 staff, and advancing cloud, AI and data initiatives.
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Mayor Melvin Carter has postponed his 2026 budget address, a starting point for conversations, to September as the city continues to grapple with a recent cyber attack. St. Paul is still under a state of emergency.
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A report from CivicPlus reveals residents’ opinions on local governments. Expectations for municipalities’ digital experiences are high, but satisfaction rates remain low — which accessibility could improve.
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The Department of Corrections’ new solution, with AI, is an intuitive chat assistant. It is helping staff boost productivity and safety, advising on issues including recidivism and correcting metadata.
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The Public Defender’s Office is getting a new system to assist in processing its growing caseload. County commissioners approved spending $173,000 for software with artificial intelligence to aid in discovery.
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A recent AI listening session in Washington, D.C., revealed a common trend in public sentiment around AI: The technology should be used to ease the experience of accessing digital government services.
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Mohammed Al Rawi, CIO for the county’s Office of the Public Defender, guided it through a significant tech refresh in a tenure of more than six years. His next private-sector role reflects his work in local government.
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The state’s around-the-clock Security Operations Center now handles as many as 14 billion logs monthly. “Monitoring/security operations center” was a CISO priority for just 14 states, a recent Deloitte-NASCIO study found.
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