Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Plus, Massachusetts is distributing nearly 27,000 devices, the Atlanta Regional Commission is launching a digital skills training initiative, Nashville is working to expand language access, and more. -
After more than a year as interim chief technology officer, Tamara Davis now formally leads enterprise technology alongside Stephen Heard, who was affirmed in January as the county’s permanent CIO.
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Modern solutions can liberate local government clerks from hours of transcribing to compile meeting minutes. One such tool, from HeyGov, generates drafts from digital files, which can then be fine-tuned.
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Commissioners voted to examine cyber vulnerabilities by authorizing probes of the county’s computer network. They’re also exploring installing a new transit ticket kiosk at the county courthouse.
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The California Prison Industry Authority has wrapped part one of an enterprise resource management refresh. The new system lets incarcerated workers use software they might find upon re-entering the job market.
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Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.
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The new third installment in the National Association of State Chief Information Officers’ enterprise architecture series highlights the importance of proactive planning to manage tech evolution in government.
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ATL.Direct is the city’s new online information hub for supportive resources, community stories, and progress updates about local initiatives. The platform aims to engage with people and increase transparency.
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With its release, the state aims to enable secure, efficient digital payments. The Wyoming Stable Token Commission has said it is the first blockchain-based stable token issued by a U.S. public entity.
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Municipalities across the United States are leveraging technology in their signs, from kiosks to birdwatching, to make local government communications more interactive — and, officials hope, more engaging.
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From unemployment insurance and Medicaid to enterprise resource planning and the DMV, state governments are investing in overhauls to legacy platforms to make them secure, flexible and user-friendly.
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L.A. CIO Ted Ross and L.A. County CIO Peter Loo talked about the financial realities their organizations face, at the Los Angeles Digital Government Summit. Real-world solutions to real-world problems, they said, are key.
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Evidence uncovered suggests a Russian state-sponsored group was behind a yearslong breach of U.S. court records and the theft of sealed documents. The attackers exploited stolen user credentials and a cyber vulnerability.
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The person selected will be charged with overseeing digital infrastructure, cybersecurity and enterprise systems. The city IT director is responsible for the strategic operational direction of all municipal IT.
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The state Department of Information Technology’s new 86-page road map details how officials intend to transform service delivery, boost security and modernize infrastructure. IT literacy will be key.
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The online form lets residents make appeals of denied or delayed records requests as part of the Attorney General’s Public Access Counselor Unit. The state Legislature recently mandated this process.
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Holly Hartell, who was most recently the assistant CIO for strategic initiatives, is the county’s new permanent CIO. She has served as acting director of the Department of Technology Services since January.
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The city of nearly 300,000 is looking to hire a chief information officer. The person chosen will be charged with leading IT strategy, overseeing more than 60 staff, and advancing cloud, AI and data initiatives.
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Mayor Melvin Carter has postponed his 2026 budget address, a starting point for conversations, to September as the city continues to grapple with a recent cyber attack. St. Paul is still under a state of emergency.
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