Digital Services

A report from CivicPlus reveals residents’ opinions on local governments. Expectations for municipalities’ digital experiences are high, but satisfaction rates remain low — which accessibility could improve.

The Department of Corrections’ new solution, with AI, is an intuitive chat assistant. It is helping staff boost productivity and safety, advising on issues including recidivism and correcting metadata.

The Public Defender’s Office is getting a new system to assist in processing its growing caseload. County commissioners approved spending $173,000 for software with artificial intelligence to aid in discovery.

A recent AI listening session in Washington, D.C., revealed a common trend in public sentiment around AI: The technology should be used to ease the experience of accessing digital government services.

Mohammed Al Rawi, CIO for the county’s Office of the Public Defender, guided it through a significant tech refresh in a tenure of more than six years. His next private-sector role reflects his work in local government.

The state’s around-the-clock Security Operations Center now handles as many as 14 billion logs monthly. “Monitoring/security operations center” was a CISO priority for just 14 states, a recent Deloitte-NASCIO study found.

State and college technology leaders examined how to use artificial intelligence most effectively at the recent Texas Digital Government Summit in Austin. Off the shelf, one said, may not always be the best solution.

Created by Georgetown University’s Beeck Center for Social Impact + Innovation, the Digital Government Hub’s latest feature tracks the connections between public-sector organizations and how they deliver services.

Cities across the U.S. are implementing AI technology solutions to improve operations. Although their approaches are unique, they share a focus on prioritizing AI to improve sustainability in local government.

The work, to be led by CHAMP, will add automation, fraud prevention tools, and make service to customers faster. The Office of Motor Vehicles' 50-year-old mainframe was replaced earlier this year, easing online access.

The county has updated its application for cellphones, which enables residents to pay bills and obtain key services. Its notifications tab allows the receipt of real-time updates on severe weather and other events.

As the newly appointed CSO, Stephanie Hedgepeth will work to connect AI, cloud, and strategy to help steer Mississippi’s modernization efforts. Officials announced the state’s AI Innovation Hub earlier this year.

The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.

The City Council postponed to September a vote that would install cameras with artificial intelligence on garbage trucks, to search out blight. Areas of concern included cost amid budget tightening, and privacy.

Proposed City Council legislation that would compel police to restore limited news media access to radio communications advanced to a second reading. Police leadership warned doing so could violate state and federal laws and policies.

As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.

Transit agencies in New York City are turning to various technology solutions to assist riders in navigating and using their networks effectively and independently. Codes in use can be read in all types of lighting.

The Pathogen Forecast Model launched this week by the Scripps Institution of Oceanography at UC San Diego looks five days ahead at weather, tides, waves and river flows to calculate ocean water conditions hour by hour.