Digital Services

From mining video evidence to enabling real-time translation of public meetings to speeding up prescription renewals, state and local agencies are finding ways to put artificial intelligence to work.

The longtime Minnesota IT Services executive, who was previously its deputy commissioner, succeeds Tarek Tomes as permanent state CIO and MNIT commissioner after the latter’s departure.

Residents who use the county Sheriff’s Office app can find booking and offender information — and push notifications around weather warnings. A daily bulletin feature will soon be added.

T.J. Mayotte will step in as the city’s new CIO beginning Monday, bringing private- and public-sector experience from two nearby counties to the role. The incoming tech leader has also worked in security governance.

The San Diego County Sheriff's Office has deployed a new system with artificial intelligence to answer calls that are not life-threatening emergencies. Those calls previously encountered some delays.

Senate Bill 707 mandates that larger cities and counties provide options for remote participation in public meetings by July 1, among other requirements related to translation and teleconferencing for elected officials.

The state's digital wallet will be able to hold its Mobile Driver License and documents including vehicle registration. An update expected to arrive before summer will also alert holders to upcoming expirations.

Officials will refresh the site to eliminate customer issues including a delayed reflecting of precise balances. Changes to the village payment system are underway, and are in early stages.

Phase 1 of a two-part implementation is underway. Phase 2 in a two- to three-year transformation will group tech staff under Austin Technology Services. Union leaders have indicated their opposition.

As the county prepares to launch its 2026-2028 strategic plan for tech advancement, the CIO examined progress on improving digital services and what “AI” means for the local government.

The state has already deployed roadside devices and onboard units in state maintenance vehicles. Next, the North Carolina Turnpike Authority will work with a hand-selected 100-person test group.

The Nevada Governor’s Technology Office has gone live with a refreshed site intended to be easier to modify as updates are needed — but more accessible and easier to use as well, with standardized layouts.

The County Council approved spending roughly $99,600 to upgrade mapping software. The intention, the county administrator said, is ensuring computer-aided dispatch sends public safety to the right place.

Lea Eriksen, who has been serving as director of the Department of Technology and Innovation for the Southern California city, will become the next senior assistant city manager in Culver City.

Officials are moving toward bringing the city network back, allowing some email access, and posting City Council agenda items and the budget online. They discovered an attempted “interruption” last month.

The new release from the National Association of State Chief Information Officers provides guidance for state CIOs, and an overview of how agencies are navigating the landscape of agentic artificial intelligence tools.

The career technologist, who has held leadership roles in IT from Arizona to Oregon and San Jose to Seattle, will depart the public sector this month to join the division of e.Republic.

The Oregon Department of Motor Vehicles has released a series of instructional videos to aid online users. Meanwhile, Alaska has debuted the Alaska Mobile ID, a mobile driver’s license and identity credential.