Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
-
As the newly appointed CSO, Stephanie Hedgepeth will work to connect AI, cloud, and strategy to help steer Mississippi’s modernization efforts. Officials announced the state’s AI Innovation Hub earlier this year. -
The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
-
The City Council postponed to September a vote that would install cameras with artificial intelligence on garbage trucks, to search out blight. Areas of concern included cost amid budget tightening, and privacy.
More Stories
-
The city’s new Internet Service Enrollment Line can connect residents who qualify to inexpensive Internet service. Callers must be enrolled in programs including CalFresh or Medi-Cal to be eligible.
-
Adam Miller, deputy director of the Office of Information Security and Cyber Defense, breaks down how it will centralize threat response and modernize safeguards, while helping to grow the state’s workforce.
-
The district will be using a new AI-powered tool to gather feedback as part of its AI Public Listening Session later this month. Depending upon the results, officials may scale the technology for broader use.
-
The department will be headed by Nevada’s now former cyber defense coordination administrator. The state also renamed the Office of the Chief Information Officer, to reflect its broadening mission.
-
States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.
-
Value and function are key for the nation’s largest probation department, so far as technology is concerned. Showing solutions can smooth workflows and perform as advertised is essential, the agency’s deputy CIO said.
-
North Carolina’s PATH NC platform will have features including AI-assisted tools. It will also digitally connect the state’s 100 counties for the first time in such a way, offering exponential change in case handling.
-
County commissioners approved buying an AI-infused system to help review 911 calls and radio traffic for quality assurance. The new solution will also provide more detailed statistical data than is now available.
-
Voice, the city's digital survey tool, recently introduced as part of iAccess Life, enables people with mobility issues to share feedback on parking — and gives planners the benefit of their street-level insight.
-
The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.
-
The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.
-
A report released Wednesday reveals insight from government leaders about their data and AI programs. It finds that the demand for the technologies is high, but actual implementation levels are lower.
-
With the full integration of a new procurement solution, the Southern California city aims to simplify how it makes purchases by increasing automation and data analytics capabilities — while meeting compliance requirements.
-
The state recently reached a rideshare milestone in its partnership with GoGoGrandparent, an on-demand transportation and delivery service platform designed to offer older adults greater independence at no cost.
-
Collectively, U.S. transportation services have cyber preparedness work to do, according to a recent study. Individually, they are hardening their postures; an Illinois state pilot offers locals consulting and training.
-
A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.
-
Officials, who recently increased their cyber insurance coverage, have refused to pay a ransom. They are working to fully replace all network infrastructure, including desktops, laptops, servers and storage.
-
In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles looks to give visitors more options and have staff handle complex tasks.
