Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The southwestern Arizona government has named Jeremy Jeffcoat, a former city of Yuma tech exec, its CIO. Before his time at the city, he spent more than a decade supporting Yuma County IT operations.
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The City Council approved a 60-day police department trial of bodycam software that uses AI to analyze video. It will automate the review and categorization of footage and evaluate officer performance on calls.
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Plus, Massachusetts is distributing nearly 27,000 devices, the Atlanta Regional Commission is launching a digital skills training initiative, Nashville is working to expand language access, and more.
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The online guide, accessible via the Bridgeport Police Department website, aggregates information from emergency dispatch to show burglaries and vehicle thefts. Residents can view incident dates, times and partial locations.
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Laws that would bar social media companies from collecting children’s personal data, and from using addictive feeds to keep young users online, are expected to clear the Statehouse. That’s despite opposition from large tech companies.
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A health-care company in Palm Beach works with doctors and other companies to use patient medical records to foresee possible health outcomes before they can escalate. Its technology is now used in 450 dialysis centers nationwide.
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A pact with Visionary Broadband will connect city and government buildings, emergency dispatch and schools, as well as businesses and homes. The move should improve communication and drive competition in broadband.
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Technology work underway in Luzerne County includes a new infrastructure management platform, and migrating election-related information off paper. The goal is to make services more efficient and effective.
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A Montgomery County commission approved spending more than $328,000 through March 2025 on the first two phases of work for the new safety net portal. The goal is to better connect providers across the community.
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The company introduced two-way text messaging for the GovDelivery solution, to more directly connect the public sector and residents — but also enhance agencies’ ability to gather feedback and improve services.
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A cable break roughly 40 miles west of Prudhoe Bay Tuesday disrupted Internet and cell service for residents in several northern Alaska communities. Service was temporarily restored but it’s unclear how long a permanent fix will take.
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At the 2024 Government Social Media Conference, officials shared their insight on how to operate in the changing landscape of social media. They also discussed what to expect as AI comes onto the scene.
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Pending approval by the Arizona Board of Regents, the institution will offer a bachelor’s degree in AI. The new program would be housed within the department of computer science and largely use existing staff.
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The Conneaut Area City Schools Board of Education voted to buy new Chromebooks and improve the sound systems at a middle school and high school. Five to 12 laptops each day, out of 1,600 total, need repairs.
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Officials have leveraged digital and mobile tools to make services more widely accessible to Coloradans regardless of location. Simultaneously, they are upgrading their IT infrastructure to more modern tools.
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The University of Dayton, the city of Dayton and local groups partnered to teach residents basic online skills. Visitors learned how to apply for jobs online, use mobile banking and how to set up a Google email account.
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Longtime business leader Robert Ward, senior adviser to Virginia Gov. Glenn Youngkin since 2023, has been appointed to help state officials in realizing change and modernization.
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The North Dakota Hospital Association is working with a cybersecurity company and an insurance firm to offer affordable services to hospitals and health-care organizations statewide. It comes as cyber attacks on health-care groups are rising.
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The Federal Communications Commission will require “nutrition label”-style information from broadband plans. Companies must reveal data to customers including broadband, bundle and discount prices; speeds; data allowances; and rental fees.
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Daniel Castro, vice president of the Information Technology and Innovation Foundation, said the U.S. Department of Justice’s rule on government content “... obligates state and local governments to ensure their online services are accessible.”
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A court battle over a social media account highlights a larger issue. Even if our earthly affairs are in order when we die, privacy questions around who should own our data may be unanswered — and tough to resolve.
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