Digital Services

How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.

A Lauderdale County, Miss., grand jury is recommending that the Meridian Police Department improve its surveillance and body camera systems and video storage to deter crime and assist with investigations.

Career Ready DC, a new AI-matching technology platform from the DC Department of Employment Services and Eightfold AI, aims to help match residents with employment opportunities more efficiently and equitably.

The chair of the Wisconsin Governor’s Task Force on Workforce and Artificial Intelligence shares how the state is aiming to be one of the first states to harness the power of AI by redefining the workplace.

The new product embeds in Microsoft 365 and can save officials from labor-intensive work to save minutes, correspondence and other documents. Other companies, too, have found opportunity in this gov tech niche.

Edinger, the former CIO of the city and county of Denver, shared his priorities as he takes over from outgoing CIO Anthony Neal-Graves. He said special attention will be paid to empowering staff and process improvement.

The app, dubbed MySCCounty+, allows residents to purchase and store digital permits and other credentials on their electronic devices. The app builds off of an earlier iteration that was launched in 2015.

Two weeks after a ransomware attack, Huber Heights officials say the Income Tax Division is back online and the city's payroll was processed successfully last week. It is unclear if the attack exposed resident data.

U.S. Rep. Melanie Stansbury of New Mexico has introduced legislation to reauthorize a broadband grant program and refocus it specifically on rural communities. The bill would reauthorize the program for another five years.

A new brief from the National Association of State Chief Information Officers underlines the importance of and reason for having a position dedicated to statewide digital accessibility coordination.

As outgoing Colorado CIO Anthony Neal-Graves reflects on his achievements during his time with the state, he welcomes David Edinger into the role to continue to build on advances in digital government.

PayIt sells payments, licensing and outdoor permitting tech, and recently raised $90 million. Nieto talks about how the company intends to grow in 2024, and what his experience helping to lead Accela taught him.

The state of Pennsylvania has announced the addition of select resources to the electronic Power Library, providing constituents with tools to learn new languages, learn about their heritage and more.

The California county’s transition to a new property tax system earlier this year has come with unexpected delays. Now officials are looking to combine offices to assist county property owners through backlogs.

Solano County is looking to combine offices to assist county property owners through backlogs, tests and delays that have come with the rollout of the county's new property tax system.

A survey from the gov tech company Springbrook Software found that most people prefer to pay their local government bills online, but they want easier navigation, better access to data and better payment options.

Dallas County Health and Human Services is continuing to enhance the public health platform that it centralized several years ago to monitor and improve the health of county residents and prepare for any future health crises.

Some Californians appear to have received a test of the earthquake early-warning system seven hours before the appointed time, jolting them awake at 3:19 a.m. Thursday instead of sounding at the more civilized hour of 10:19 a.m.