Digital Services

The U.S. Digital Response, a civic tech organization, has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts.

The Honolulu Department of Planning and Permitting has temporarily shuttered its building permit counter to resolve a backlog. Other services remain open. A “first look” at new AI software is imminent.

Some 10,000 public parking spaces in Boston are now under new management, as the city has deployed a new solution to aid it in bolstering compliance, collecting payments and monitoring other parking functions.

The $11.5 million allotment for the Commonwealth Office of Digital Experience is intended to support single sign-on access, website upgrades and broader modernization across agencies.

The new plan from the Tennessee AI Advisory Council lays out four strategic pillars of focus — on pilots, infrastructure, workforce development and governance — to modernize services and strengthen the economy.

CodeRed, the borough’s emergency alert platform, was targeted, officials said. Some stored user contact information could be leaked, including names, addresses, emails and system passwords.

The Southern California city recently wrapped a series of workshops designed to teach residents digital skills. The initiative educated participants on how to use AI and how the city is using it.

The Washington Department of Fish and Wildlife’s new digital application, MyWDFW, will support license purchases. It’s coming around the time of the new license year, which starts April 1, 2026.

The state’s acting CIO Bryanna Pardoe helmed its digital experience office until October. She has since been selected to lead technology efforts and serve as deputy secretary for information technology.

Tai Phan, who became Oklahoma’s chief technology officer in March, will now lead the state's efforts to expand responsible AI adoption and support agency innovation.

Residents can add state driver’s licenses and IDs to their Apple Wallets, the secretary of state said Tuesday, enabling their use at select airports, restaurants and bars. An expansion to Android users is next.

By-mail options for voters in the state’s most populous city include casting ballots electronically, which has been offered since 2018. A more recent “secure document portal” further empowers residents.

OVERVIEW

Georgetown University’s Beeck Center for Social Impact + Innovation has created a national map that highlights how governments are building capacity for 21st-century service delivery. Progress varies widely.

Not a cyber attack, the “internal service degradation” on Cloudflare’s network interrupted online operations for several states, municipalities and regional transit, health and human services organizations.

The city’s existing system is legacy, and its bench of staff who can handle support is thin. City Council members awarded a three-year contract for new software, after the city received four such proposals.

The app, from a company founded by a former Norfolk, Va., City Council member, lets drivers know about delays in the Hampton Roads region. Forty solar-powered sensors enable updates in real time.

Dent, who served as the chief information security officer of the state’s most populous county for more than two decades, is stepping down as of Friday. A new CISO has taken over cybersecurity efforts.