Digital Services

Aurora’s journey highlights how innovative digital solutions can bridge the gap between city officials and their communities. Using the communications capabilities provided under Service Cloud, Aurora not only amplified its engagement but also laid the groundwork for a more connected and responsive city government.

Nearly 13,000 addresses in Jackson County, Mich., will be eligible for faster Internet via a federal grant. The funding, from the Broadband Equity, Access and Deployment Program, is part of more than $1.5 billion the state received.

Through effective data governance, state and local governments are working to improve decision-making, public trust and equity efforts, by creating shared languages and collaboration across departments.

The matter, which has since been resolved, prevented an estimated 121,000 families from getting around $27 million in collective payments. The incident was contained and systems have been restored.

The Indiana Secretary of State’s Office is migrating its divisions from legacy systems to the cloud; this supports artificial intelligence implementations such as the recent launch of two new AI-powered chatbots.

San Francisco has launched a re-platformed SF.gov, with new content management for better flexibility and in-house management. A new design system is intended to improve access and visual consistency.

Two January appointments in the Idaho Office of Information Technology Services will help enable the state to better deliver technology services and prepare for future consolidation plans.

More than 350,000 Ohio mobile driver's licenses have been added to Apple Wallets in the state. Lt. Gov. Jon Husted spoke with Government Technology about the state’s next steps in the new age of digital identity.

The site, updated with a user-centric design inspired by the state’s Design System, is available to agencies, developers and the public alike. It is intended to serve as a place to share knowledge and solutions.

As the incoming presidential administration contemplates ways to enact reform, it’s important to consider successful innovations, and move carefully to preserve government services that work.

A bill with bipartisan support in the statehouse seeks to end the state’s Real ID program by repealing its underlying statute. The state representative behind it said it is expensive and puts Mainers’ privacy at risk.

The state has been working diligently in recent years to make its services more accessible to constituents. The latest development is TAX2GO, which makes taxpaying services mobile; others are in the works.

The state recently launched an AI Innovation Hub and is in the process of creating a Cloud Center of Excellence. Other tech priorities include procurement modernization and citizen-focused digital services.

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.

The chief information officer for the Diamond State has been in place since 2023 and was previously its chief technology officer. Lane has been with Delaware for eight years, following a 35-year private-sector career.

Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.

State residents who work in the public sector, including in local government and education, have had employer contributions to their retirement accounts impacted by suspicious activity on servers.

A widespread cybersecurity breach of the PowerSchool Student Information System — used across the U.S. and internationally — is impacting Connecticut schools. The incident was discovered Dec. 28.