Digital Services

Libraries taking part in a Digital Equity Pilot Project will bring on digital helpers to give residents free tech assistance and build online skills. A $250,000 national leadership grant from the Institute of Museum and Library Services underpins the effort.

The state’s third most populous county is applying for a digital equity grant designed to further digital inclusion and equity. Currently, more than 19,000 residents lack broadband.

Michael Sloon, its acting CIO and a longtime executive, has stepped away after more than 15 years at the city. The City Council affirmed his successor as acting CIO, but a recruitment is not immediately planned.

Transit providers in rural areas are experimenting with data-sharing technology to improve services, by introducing modern features like trip planning to form more coordinated, regionwide systems. One system is already seeing results.

The electric vehicle charging network is close to securing a federal Department of Energy loan and plans to stand up 7,500 high-speed chargers in five years. It and other companies are working to make charging simpler and more pleasant.

Steven Martin, a longtime IT executive in the southwest, will join Glendale, Ariz., later this month as its CIO. He brings public- and private-sector leadership experience to the role, where he will set the city's tech strategy and provide ongoing program analysis.

The underground blaze in downtown Sunday knocked out service to facilities around the state. Service levels may still vary, and some libraries may be temporarily closed.

The organization's yearly State CIO Survey, released during its annual conference, documents perspectives on the growing role of AI and digital transformation in better serving constituents. State IT workforces, it indicates, are foundational to meeting rising demand for digital services.

City officials will begin working to forecast pothole hot spots in order to find and fill holes that have gone unreported. An audit last spring recommended using mapping software to reduce the distances between pothole jobs; the city will explore it.

At NASCIO, Illinois CIO Sanjay Gupta says he has won direct appropriations for tech from state officials. He wants to move away from the chargeback model eventually, which he says will result in better services.

As the nation nears its 250th anniversary, a longtime broadcast journalist and historian calls for addressing economic inequities, corporate monopolies and restoring effective governance to grow stronger.

Jobs and Hope West Virginia, a state program created to respond to the substance use disorder crisis, uses technology to support residents in their paths to recovery, sustainable employment and re-entering society.

How Iowa was able to navigate the red tape involved with real-time child-care search, vacancy and supply and demand dashboards to help parents quickly find available child care in the state.

The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.

From expanding the role of state CIOs to building federal partnerships, Robinson shares his insights on how NASCIO has shaped the future of public-sector IT over the past two decades.

Relationships, state CIO Liana Bailey-Crimmins said at the State of Technology — California Industry Forum event, “need to be beyond transactional.” With emergent tech like generative AI evolving, she called for “innovative ideas.”

The state is poised to disperse nearly $827 million for broadband expansion in some of the state’s most hard-to-reach places. Gov. Jared Polis’ goal is to connect 99 percent of households to high-speed Internet by 2027.

Indiana is one of the first states to deploy a beta version generative AI chatbot on its official website. Conscientious of unintended consequences, Indiana is focusing on transparency, user feedback and iteration.