Digital Services

After nearly two decades with the same IT service provider, an Ohio school district has contracted with a new provider, Sentinel Technologies, for three years of services such as Internet management and device fixes.

The Oregon Employment Department’s new technology system will go live March 4, about 15 years after the state received federal funding to replace its obsolete technology.

Orange County, Fla., has implemented a new form of emergency communications technology that allows residents to make video calls to first responders. This technology is the first of its kind in Central Florida.

Montgomery County Commissioners approved a more than $1.8 million contract to modernize and connect law enforcement records management systems across the region. Many of the 51 police departments in the county use different systems.

Officials from Gov. Josh Shapiro’s administration on Monday confirmed data stored on the state’s computer system servers had been deleted affecting at least the state police and the State Employees’ Retirement System.

The U.S. General Services Administration has chosen to collaborate with four states to pilot a text notification platform geared toward enhancing internal and external communication surrounding federal benefits services.

Minnesota leveraged Google AI to create a multilingual virtual assistant. Data from a records request reveals how it’s really being used by a diverse population and potential limitations with the technology.

Pitkin County, home to Aspen, will soon have new tools for 911 dispatchers to use to locate lost backcountry skiers. The Pitkin County Sheriff’s Office will install a mapping technology to consolidate incoming emergency information.

Washington County officials are moving over to a more secure .gov extension. The domain can be used only by U.S.-based government organizations and is managed by the Cybersecurity and Infrastructure Security Agency.

Over the past year, the state’s IT journey has been propelled by an emphasis on system modernization, digital government services and strategies to integrate emerging technologies.

Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.

Plans to overhaul IT services in the state include new AI regulations; policies ensuring ease of access to state platforms; a collaborative approach to cybersecurity; and a new office dedicated to user-centric digital innovations.

The city will deploy four electronic voter checklist tablets at each voting location. The tablets, which contain all voters' names, addresses, party affiliations and wards, will be connected through a secure network.

The city of Huber Heights, Ohio, is still in a state of emergency nearly two months after a cyber attack took down multiple government systems and functions. All city services are functional, though additional work is still underway.

The upgrade makes it easier for residents and tourists to pay for transit service in the region. The new payment system now works with major credit cards, freeing them from downloading an app or buying a paper ticket.

Daviess County Central Dispatch is putting some new technology that expands both the information dispatchers can receive and streamlines the center's ability to respond to the public.

Information Technology Services Administrator Alberto Gonzalez joined the relatively new agency a little more than a year ago and quickly set his focus on building a stronger foundation to support agencies across the state.

With a new year underway, Georgia Technology Authority CIO Shawnzia Thomas is focused on keeping the pace the agency set in 2023. New technologies and initiatives promise to enhance citizen services and how the state does business.