Digital Services

The Maryland Department of Information Technology has hired four executives for new tech roles, including its first-ever chief technology officer. The state has also hired a new chief information security officer.

The state, along with Tyler Technologies, has launched a clearinghouse designed to make title transfers quicker and less costly. Retailers, insurers, salvagers and fleet managers could benefit from the system.

That progress includes modernizing the state's websites, building a leadership team to reimagine digital service delivery there and partnering with the Pennsylvania Office of Transformation.

An independent consultant has deemed the rollout of Dallas County’s new payroll software system “one of the worst that I’ve encountered” after it has left employees and vendors unpaid or inaccurately paid.

Robotic process automation is increasingly popular as a way to speed up government work. But this isn't always the answer — and at times, it may cause an agency unforeseen headaches down the road.

The portal that gives users access to Cherokee County planning and zoning documents is undergoing an overhaul to implement more stringent cybersecurity protocols while creating a more user-friendly experience.

San Diego agreed Tuesday to pay 35 percent more per year for citywide usage of Dell computers as well as Microsoft programs such as Excel, Word, PowerPoint, Teams and OneDrive.

Chelan County PUD commissioners voted in favor of buying seven capacitor banks at about $4 million total for the upcoming Microsoft data center. The banks will ensure more efficient power delivery to the facility, officials say.

The Illinois Child Care Assistance Program application process is getting digitized through a partnership with Code for America. The partnership aims to make the process simpler and more efficient for families who rely on it.

It’s unclear exactly how many license plate readers are active in the state, though nearly 100 have been purchased by state and local law enforcement to date. The technology has raised fierce debate about privacy.

Today, Massachusetts Gov. Maura Healey signed an executive order to establish a chief IT accessibility officer role to improve the accessibility of the state’s digital services for people with disabilities.

Thousands of files have been uploaded to public data portals by local and state government agencies. Access data from San Francisco may hint at what the public actually wants to see.

The city of Long Beach has released a new tool for the police department to help connect at-risk individuals with resources to keep them from becoming unnecessarily involved within the criminal justice system.

The Lafayette Police Department is moving away from the traditional paper citations and shifting to an electronic ticketing model to improve citation management and officer safety, officials say.

City officials are working out how to grant access to digital public records without constituents needing to use the city computers to view the files. More secure workarounds are being considered.

The new app, from Utah vendor TextMyGov, will work with a federal emergency notification system and can give residents information on everything from parks and trash pickup to boil water advisories.

The city is looking to implement a system that would allow callers to select the type of emergency they are reporting. Callers currently spend an average of one minute on hold when calling 911.

As citizens turn to online platforms to voice their satisfaction or displeasure with government services, some social media companies are encouraging the public officials behind those accounts to react publicly.