Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Carladenise Edwards, the chief administrative officer for Miami-Dade County, Fla., has taken on the role of interim director of the county’s technology agency, a position held by Margaret Brisbane since 2021. -
Lawmakers and Gov. Gavin Newsom reached a spending plan that, by emergency proclamation, enables access to the budget stabilization account. The state’s approved technology spend is reduced from the previous fiscal year.
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Plus, Washington state has appointed an interim broadband director, North Carolina has announced new leadership for the Division of Broadband and Digital Opportunity, communities are leading digital adoption efforts, and more.
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The site, updated with a user-centric design inspired by the state’s Design System, is available to agencies, developers and the public alike. It is intended to serve as a place to share knowledge and solutions.
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As the incoming presidential administration contemplates ways to enact reform, it’s important to consider successful innovations, and move carefully to preserve government services that work.
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A bill with bipartisan support in the statehouse seeks to end the state’s Real ID program by repealing its underlying statute. The state representative behind it said it is expensive and puts Mainers’ privacy at risk.
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The state has been working diligently in recent years to make its services more accessible to constituents. The latest development is TAX2GO, which makes taxpaying services mobile; others are in the works.
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The state recently launched an AI Innovation Hub and is in the process of creating a Cloud Center of Excellence. Other tech priorities include procurement modernization and citizen-focused digital services.
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The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.
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The chief information officer for the Diamond State has been in place since 2023 and was previously its chief technology officer. Lane has been with Delaware for eight years, following a 35-year private-sector career.
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Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.
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State residents who work in the public sector, including in local government and education, have had employer contributions to their retirement accounts impacted by suspicious activity on servers.
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A widespread cybersecurity breach of the PowerSchool Student Information System — used across the U.S. and internationally — is impacting Connecticut schools. The incident was discovered Dec. 28.
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With the clock ticking on a municipal election, Dallas County officials are moving to ensure electronic poll book software functions as intended. Less than four months remain to resolve a malfunction from last year.
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The City of Lakes was recently jointly awarded a U.S. Department of Transportation grant. Officials there will work with their counterparts in Seattle to develop a program assisting package delivery services.
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Chief Technical Officer Gregory Scott, who heads the county’s Department of Information Technology, is preparing to retire after nearly six years in the role. He has helped the local government refine its resident experience.
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Municipalities around the nation are carefully using artificial intelligence to improve access to documents and public meeting materials, leaders said during the GovAI Coalition Summit in December.
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Ohio is investing $83 million on a project to modernize its 20-year-old unemployment system. The new solution promises to provide improved user and employee experiences as well as better fraud prevention.
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Collaboration and partnership with other agencies was central to the redesign of the WaTech Service Catalog, to better understand the needs of state departments and deliver a more obtainable product.
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When an Internet service provider was unable to comply with contract language, commissioners in Ashtabula County decided to rebid the project. This time, companies can bid on smaller portions of the initiative.
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Bob Ferguson, the state’s incoming governor, will keep Bill Kehoe, its CIO and director of Washington Technology Solutions for more than four years, in place. Kehoe was previously CIO for Los Angeles County.
