Government Experience

The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.

The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.

A report released Wednesday reveals insight from government leaders about their data and AI programs. It finds that the demand for the technologies is high, but actual implementation levels are lower.

The event Thursday left county government buildings without Internet the following day. Officials began working with “outside cybersecurity experts” on response and mediation, a spokeswoman said.

With the full integration of a new procurement solution, the Southern California city aims to simplify how it makes purchases by increasing automation and data analytics capabilities — while meeting compliance requirements.

After nearly a month as interim technology leader for the state’s capital city, Borchardt was announced Thursday as the permanent successor for W. Schad Meldrum, who retired last month. Like his predecessor, he is a veteran executive.

Local government should center its decisions on people’s needs, the city’s newly arrived CIO said. This means hearing from residents and staff alike, and doing more with the information at hand.

A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.

In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles looks to give visitors more options and have staff handle complex tasks.

The Federation of American Scientists has acquired MetroLab Network to expand the work in policymaking and local tech innovation the organizations do through universities and government partnerships.

Mark Wixon will serve as the new commissioner of the Bureau of Information and Technology, after the recent departure of Madhu Gottumukkala, its now-former commissioner and chief information officer.

The longtime city employee entered municipal service in 2012 and was most recently deputy CIO. She stepped in as interim CIO in February with the promotion of the former IT director to deputy city manager.

Technology continues changing our travel. Officials at Boston Logan International Airport are testing artificial intelligence to help travelers sort trash, and they’re eyeing remote terminals, with off-site security checks.

In the second part of a series, the National Association of State Chief Information Officers examines aligning enterprise architecture with strategy, collaboration, and resident-focused service delivery.

Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.

W. Schad Meldrum has retired as IT director in the capital city after 25 years of public service. An interim has been elevated from within the organization, and leaders are considering his permanent replacement.

As the federal government’s approach to serving people with autism shifts under a new administration, states continue using technology to meet autistic people where they are, to provide support.

Modernizing the state system will require more than just new technology. The undertaking will include a careful “change management” process to receive input and feedback from Hawaii staffers.