Government Experience

The Washington, D.C., nonprofit has introduced an Innovation and Incubation Fellowship to drive technology work that enhances accessibility and equity in government services. Its first fellow hails from the U.S. Digital Service.

The departed CIO is a career technologist who has led IT at county and city levels. His replacement has more than 22 years’ experience with Miami, most recently in managing Oracle enterprise resource planning work.

In the capital district, the work of its AI Advisory Group and AI Taskforce comes together to help ensure advances in artificial intelligence meet values set by its mayor. Only solutions that properly align get adopted.

The $63 million upgrade began in 2021 and will replace 50 separate computer systems dating to the 1980s. Offices will be closed Nov. 8, giving officials a four-day weekend with the planned Nov. 11 Veterans Day closure to install and test new software and components.

Drawing from his experience in San Jose, Seattle Chief Technology Officer Rob Lloyd seeks to address pressing issues like homelessness and public safety in a post-pandemic landscape, in the Emerald City.

The Department of Public Safety is asking the Texas Legislature to invest $22 million in a system that would allow roughly 40 percent of Texans needing routine services to make a virtual appointment.

The 2025 EDUCAUSE Top 10 list, a snapshot of top priorities in higher education, focuses on earning back trust through technology and data. Several indicators show faith in the value of higher ed and the integrity of tech companies is declining.

The Illinois Department of Motor Vehicles is deploying kiosks this fall as part of a pilot program to help residents access services like driver’s license renewals more efficiently. Average transaction times are estimated at roughly two minutes.

The Idaho Department of Correction has significantly improved document management processes by utilizing Laserfiche to enable digitization and the automation of administrative tasks. This, in turn, has enhanced communication and facilitated field work.

IT directors and cybersecurity professionals in ed tech are no strangers to burnout, and neither are their counterparts in student success. But technology and teamwork may be able to relieve some of that pressure, leaders said at the 2024 EDUCAUSE Annual Conference.

A new executive order adds teeth to the state’s permit transparency and streamlining work. It instructs agencies to do more to simplify the user experience on their platform, and bring more approval processes on board.

The territory’s digital ID initiative, IDEAL, lets government agencies do a better job of sharing information they already have on residents, after securing their permission. It’s aimed at simplifying processes and making them quicker.

After guiding the Texas county through the COVID-19 pandemic, Dr. Philip Huang, its health director, pushed for collaboration and long-term strategies to prepare for future crises. Data modernization proved to be crucial.

Washington, D.C., CTO Stephen Miller describes a large-scale modernization project that aims to reorient government services so residents can quickly get what they need no matter how they got there.

The concept of a “smart city” or “connected community” has been around for decades, but experts argue the meaning of the term, and the expectations around it, have changed in recent years. Residential input remains vital, city leaders explain.

Three existing government technology firms, including Black Mountain Software, comprise the new company, which said it has 2,000 clients out of the gate. The deal includes backing from Black Mountain owner Peterson Partners, an investment firm.

From revitalizing the economy to confronting his city’s racial past, Tulsa, Okla., Mayor G.T. Bynum leaves office having created a focus on unity and progress. He is the fourth member of his family to serve as mayor.

Michael Sloon, its acting CIO and a longtime executive, has stepped away after more than 15 years at the city. The City Council affirmed his successor as acting CIO, but a recruitment is not immediately planned.