Government Experience

The state’s new Disability Information Hub offers information about state programs, resources and assistance for people with disabilities. Their input helped guide its development and design.

The Section 508 Refresh Act, introduced by U.S. Sen. Bob Casey and others, would update Section 508 of the Rehabilitation Act, which requires agencies to make federal technology accessible — including websites.

The report, from the Communications Workers of America, critiques federally funded broadband work by 14 counties in the South, Northeast and Midwest on metrics including availability of project information.

The worldwide Microsoft computer outage meant 1,894 customers at the North Carolina Division of Motor Vehicles on Friday could not be served. About 1,300 people with appointments were able to come back later.

The successful deployment of an online parking reservation system in June at the Cleveland Hopkins International Airport has revealed high demand for spaces. An expansion is likely in coming months.

MyCitations has helped about 177,000 people cut their court fines by an average of $277 each. Launched in 2019, it has yielded combined reductions of about $49 million. The tool is available at courthouses statewide.

From principles of human-centered design to adhering to web accessibility best practices, the new issue of Government Technology explores what it takes to make online government truly work for all residents.

The Tennessee city has affirmed Jerele Neeld as chief information officer, roughly four months after he became its interim CIO. Neeld joined Chattanooga in January after a career in the private sector.

With a new requirement from the Department of Justice looming, state and local governments must make their digital services accessible for people with disabilities, but not all are starting from the same place.

The money, allocated by a budget trailer bill, will enable the California State Payroll System Project to hire a system integrator. The initiative, underway since 2016, will replace a significant piece of legacy.

The state’s Artificial Intelligence Strategy details how agencies will leverage the technology for predictive analysis, to improve resident services and drive workforce development. Ethics and security are part of the plan.

Interim CIO Michael Makstman, in place since Jan. 1, has been made permanent and will lead the city-county’s Department of Technology. Makstman has been with San Francisco more than six years and was previously its CISO.

In an email Wednesday, the Florida Department of Highway Safety and Motor Vehicles said it will revise the Florida Smart ID application, and asked users to delete it. The app has since been deactivated.

A new paper from the National Association of State Chief Information Officers explores the role of generative AI in improving accessibility for people with disabilities. It finds use cases and limitations alike.

The New York State Office for the Aging is giving older adults more options to connect with each another and the world by providing them with a variety of technologies — and the skills they need to use them.

The Philadelphia City Commissioners will retain a marketing firm to battle voter deception, boost voter participation and bolster confidence in the electoral process. The campaign will also remind people when and how to vote.

Two local governments have taken steps to make residents aware of their digital rights. Experts argue that cities actually have a responsibility to do so.

The Oregon Department of Motor Vehicles is using a new real-time customer management system known as Next in Line in 59 field offices, helping to improve wait times for more than 3 million.