Government Experience

The Comptroller had seven bills introduced on her behalf in 2023, including legislation to create a taxpayer advocate division to assist tax filing and address areas that taxpayers struggle with most.

Across the city of San Francisco government, teams are working in collaborative ways to improve accessibility to government services and resources to better support people with disabilities.

The new Commonwealth Office of Digital Experience (CODE PA) is aimed at improving resident services by boosting convenience, accessibility and cohesion across state government digital offerings.

For entrepreneurs who want access to state information about their business startups at any time, West Virginia is now offering answers 24 hours a day, seven days a week through a chatbot.

Government Technology’s Chief Innovation and Strategy Officer Dustin Haisler breaks down the present landscape with a comparative look at the latest tools, like ChatGPT, Google’s Bard and Bing AI chat.

Nevada State Parks is modernizing reservation processes with a cloud-based reservation software to simplify the visitor and staff experience. Officials say the state is the last to modernize its reservation system.

A new, interactive resource released today from Code for America aims to improve the online safety net benefits application processes across all 50 states, Washington, D.C., and Puerto Rico.

State officials marked International Transgender Day of Visibility last week with the launch of the first version of its new centralized information hub to support transgender and non-binary constituents.

Although apps allowing wireless transmission and capture of digital driver’s license data have been available since November 2021, few police agencies or businesses in Florida have adopted the technology.

New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.

The National Association of State Chief Information Officers has released a resource offering state governments guidance on metaverse technologies, including potential applications for public-sector use.

From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.

Code for America has announced the second cohort of state partnerships that will work with the organization's Safety Net Innovation Lab to rebuild and innovate in social safety net benefit delivery.

At the same time, however, government practitioners must not lose sight of the high bar and rigor required to achieve true use of human-centric design. Simply saying a product was created using the practice won’t cut it.

New CIO Jason Snyder wants to build the state’s municipal outreach efforts, formalize data privacy policies and give residents a single ID experience when accessing government services.

Many government agencies have been slow to invest in experience the way the private sector has — but modern technology, including artificial intelligence, is opening up new avenues to reduce friction.

Traditionally, residents have seen government as slow-moving and hard to interact with, but that may be changing. While there’s more work to do, public-sector services are noticeably improving.

To celebrate the 20th anniversary of New York City’s 311 service launch, the city released a State of NYC311 report detailing important statistics as well as some of the most outrageous requests received.