Government Experience

When Santa Monica CIO Joseph Cevetello started with the city in 2016, many of the services offered to residents happened on paper. Now, the city is moving more of its services online, cutting staff time and expense.

The Maryland Judiciary’s E-rent Pilot Program in Baltimore County enables landlords to electronically file failure-to-pay-rent complaints. This pilot is the latest step in Maryland's court digitization efforts.

The company, now about nine years old, received more than $100 million just a few years ago, and has been signing large state and local contracts rapidly. Now it's got another $90 million to support its expansion.

The newly announced Equity Through Data and Privacy Program in San Jose, Calif., will use government data and analytics to better serve residents through an equity-based, accountability-driven approach.

Two recent department website redesigns — the San Diego Police Department and Homelessness Strategies and Solutions Department — were aimed at improving the user experience and access to critical service information.

Mayor Ras J. Baraka has announced the launch of a website meant to help residents locate affordable housing options. The tool is part of the administration’s long-term goals related to equity in the city.

The city of Paterson, N.J., has partnered with Quickbase to expand a technology solution that will help those suffering with opioid addiction get access to medication-assisted treatment when and where they need it.

The city of Terrell Hills, Texas, has a new smartphone app that allows residents to find information about city services while also serving as an alert system for emergency events and other important service changes.

The firm is the latest gov tech company to take backing from a private equity company in a move it described as recapitalization. SDL leaders said they expect to grow the company in coming years.

The Indiana Office of Technology is offering a variety of services to help localities modernize and secure their web services, bridging a skills and resource gap that often hampers such efforts at the local level.

As cybersecurity continues to concern state governments, many have turned to task forces to address issues such as ransomware, phishing and other threats. But what have they accomplished so far?

A new online portal for would-be business owners in the state foreshadows other digital tools in the works to ease permitting, licensing and similar tasks. Nearly 1,000 entrepreneurs have used the software in New Jersey.

At Digital.gov’s 2022 Government UX Summit, experts shared ways that digital services can be better designed to improve the user experience for users with cognitive impairments and those with low literacy.

Nationwide, organizations are grappling with drastic changes to the workforce. But some are taking this as an opportunity to bring people from historically underrepresented backgrounds into the tech sector.

Through a project launched during a recent SAS Hackathon, Milwaukee County, Wis., is looking to AI to examine and improve ordinances and policies related to foreclosure that may inadvertently promote racial inequities.

Long gone are the early days of digital government services, which often came with a “more is more” approach to graphic design. Mobile-first now means rethinking — and simplifying — public-sector websites.

Since 2002, the district and a well-known software development company have worked together to create an online document repository. Now, their focus has shifted toward digitizing forms and giving field crews modern tools.

The Connecticut DMV already launched a streamlined appointment system to manage the effects of the pandemic, but now officials have designs on completely overhauling the agency’s customer-facing website.