Government Experience

According to the Maine Department of Administrative and Financial Services, agencies will have flexibility when it comes to allowing state workers to take advantage of a hybrid work model.

The municipal court in Chandler, Ariz., is expanding its virtual service to better protect survivors of domestic violence through the justice system. The court has teamed up with a local shelter on the project.

With evidence that algorithms can treat people unequally, society must question why that is. Research into equity and algorithms indicates that no algorithm can mathematically fulfill all notions of fairness.

When it comes to accessibility and inclusion, there are steps local and state agencies can take — and others that should be avoided — to provide an equitable government service experience across populations.

Spirit Airlines has begun using facial-scanning technology at Atlanta's Hartsfield-Jackson International Airport to speed up boarding for passengers who, the company claims, can opt out of the scan.

Local officials, voting rights supporters and the election security community have spoken against Georgia’s latest voting bill. Multiple officials said the bill would create needless “security theater” busywork.

Zoom Video Communications is looking into new features that will enhance the increasingly popular hybrid work model. One leader with the company indicates the platform might eventually offer a virtual world.

Many Alaska Native tribes and organizations are imagining what they can do for the people they serve as they eye a slice of the $3 billion in federal funding set aside for high-speed Internet expansion.

Over 2,000 employees who work at the Cheyenne Regional Medical Center were either overpaid or underpaid thanks to a December ransomware attack that targeted payroll company Kronos.

According to an announcement from Boston Mayor Michelle Wu, Santiago Garces will become Boston's chief information officer in May. Garces will replace Alex Lawrence, who has served as interim CIO since November.

A recent report from the University at Albany’s Center for Technology in Government shares helpful theory and tools for communicating the value and practicality of digital transformation to public-sector leaders.

According to an announcement from Apple, Arizona has started allowing the use of digital IDs and driver's licenses at the Phoenix Sky Harbor International Airport. Other states are soon to follow.

Jersey City, N.J., is working to bring more citizens' voices into city funding decisions with the launch of a participatory budget pilot program that allows citizens to submit and vote on their ideas online.

The new web-based database will allow different agencies to use the same system. The 45-year-old system that's being replaced is remarkably advanced, however, despite its long history and old coding.

Snowplows in Syracuse, N.Y., have been equipped with fleet management technology from Samsara to improve snow removal operations and give residents a real-time picture of the city’s street conditions.

CalOptima, the health insurer for Orange County's lower income residents, vows to spend $100 million on IT infrastructure upgrades, many of which will involve the cloud, to hasten its approval and payment of claims.

The New Jersey township is still restoring operations after a hacker gained access to systems and began sending fraudulent emails to residents. The township is investigating whether any personal data was compromised.

The Pittsburgh Task Force on Public Algorithms has released recommendations for county and municipal governments that are interested in using automated systems for better decision-making.