Government Experience

With over three decades of industry experience, Froilan Roy C. Fernando will join the city to oversee its use of technology, aiming to improve the user experience across municipal functions.

Residents in Yakima County, Wash., can apply for rental assistance through a new online portal that launched this week. The portal is helping streamline the application process and improving accessibility.

Houston, Texas, has started deploying digital kiosks throughout the city. In addition to offering wayfinding services and municipal resources to residents and visitors, they also serve as Internet connectivity hubs.

Voters in the Alaska city can now track the status of their mail-in ballot and receive automatic alerts through the BallotTrax system. The new system will be used for the first time during the April 5 municipal election.

This week, the "In Case You Missed It" crew is joined by Bradley Tusk, CEO of Tusk Ventures and former deputy governor of Illinois. Tusk and his team published an extensive outline for regulating the metaverse.

What can a county do against COVID-19 misinformation? San Diego County has tried a number of tactics, including gathering doctors to quickly fact-check public meetings and standing up a website.

The center, which would be located within the Iowa State University of Science and Technology, would focus on training different groups to prevent cyber attacks and deal with active threats.

For a total of nine drop-box locations, the Orange County Registrar of Voters will see how new ballot-tracking technology during the upcoming June primary election affects the process of voting.

New Jersey's unemployment system was pounded by the onslaught of claims during the onset of the COVID-19 pandemic. The system has since been tweaked for some success, but challenges remain.

Greensburg, Pa., residents and developers will no longer have to step foot into City Hall for permitting services in the coming months. The city may move other services online depending on the success of this initiative.

A bill introduced in the California Legislature aims to make the transit experience across the San Francisco Bay Area's 27 providers more seamless. The bill would appoint a regional commission to lead the effort.

This week, the "In Case You Missed It" crew is joined by Luke Stowe, acting deputy city manager and CIO of Evanston, Ill. We discuss MIT's 10 breakthrough technologies of 2022 and explore how the role of CIO has changed.

Savvy journalists flagging unreliable content, trusted local practitioners spreading truthful information, and AI tools charting the spread of manipulated narratives are being levied in the fight against misinformation.

In October, North Carolina tapped Carol Burroughs to be its interim chief data officer after the retirement of John Correllus. CIO James Weaver today upgraded Burroughs' status to that of permanent CDO.

Gov. Kristi Noem recently announced the launch of the South Dakota Citizen Portal, an updated website that improves service delivery for residents and collects new resources in one place.

Plus, the Colorado Broadband Office is planning to connect more than 99 percent of households in the state, Arizona is investing $68.1 million in connectivity, and lawmakers ask the FCC to translate broadband labels.

As government call centers grapple with the nationwide staffing shortage and an influx in demand, some are implementing artificial intelligence tools to improve wait times and accessibility for callers.

If state lawmakers in Hawaii pass legislation to create the group, members will consolidate the state’s executive branch information technology services and staff within five years.