Government Experience

The report, developed by New America’s RethinkAI coalition by analyzing interviews, policy and pilots across the U.S., aims to provide governments and other entities with AI adoption recommendations.

State CIO Amaya Capellán and Chief Technology Officer R. Brian Andrews have both departed state government. It’s essential, Capellán said recently, “to deliver for our workforce and make sure they are equipped.”

The city will make two-way translation in multiple languages available at public meetings through a partnership with Google Public Sector, to ensure equitable access to civic engagement.

Pocketalk, a translation tech company, is building AI models for complex languages by partnering with human translation experts who see value in providing the tech as an option when a human translator isn't available.

The company, which sells financial management software to public agencies, recently bought coUrbanize. The deal is paying off with Gravity’s newest product offerings. Its CEO gives the details.

The Pennsylvania Office of Administration’s Language Access Management Program is working to ensure government services are accessible to all residents, regardless of the language they speak.

The debut of the agency’s online presence is expected to be followed by the activation of three core technical units including cyber threat intelligence and digital forensics. Leaders are also recruiting for key positions.

Connecting the West is an initiative being led by transportation departments in the three states, to form a 1,200-mile network across their terrain. Technology interoperability is key, an official said.

Gov. Josh Stein signed into law Tuesday legislation that enables motorists to renew their driver's license a second consecutive time via a remote method.

State and local officials revealed steps they have taken to improve form accessibility during FormFest 2025, hosted by the Beeck Center for Social Impact + Innovation at Georgetown University and Code for America.

Mayor Daniel Lurie has named Jessica MacLeod the city’s first chief of strategy and performance. A gov tech veteran, her previous roles include serving as director of digital service and open government for San Rafael, Calif.

The two entities are teaming up to offer programming on artificial intelligence to the KU community and beyond. The week will include breakouts on incorporating AI, and open houses showing its applications.

The COVID-19 pandemic resulted in large ridership declines for commuter rail systems, which are now being reimagined for new riders and travel patterns. Systems in California and Philadelphia have made notable gains.

The Bloomberg Philanthropies What Works Cities Certification’s assessment process has been streamlined, in an effort to reduce the barrier to entry for local governments to measure and validate their data practices.

A new data intelligence platform is helping officials at Miami International Airport keep track of conditions and service needs at its nearly 200 public restrooms. The system provides workers with real-time updates.

The state’s new Small Business Office has launched a platform aimed at creating a resource network to help small businesses to get started and build connections. Coming soon is a new tool to assess loan readiness.

The ninth annual Government Experience Awards celebrates the states, counties and cities that are leveraging technology as a strategic tool to better deliver the services residents need when they need them.

Jacob, the state’s former chief digital transformation officer, succeeds longtime executive deputy CIO Jennifer Lorenz. His priorities will include helping provide AI education and training to the state workforce.