Government Experience

The California Department of Tax and Fee Administration is looking for a solution capable of using generative AI to generate potential responses to taxpayers via telephone and live chat.

Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.

Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.

The Routing Company has partnered with Swiftly to bring real-time transit vehicle location feeds into its trip-planning app to ensure reliable connections with other transit providers.

A newly launched program in Fairfax County, Va., is offering small businesses technical assistance in a range of areas, helping them enhance their website, e-commerce capabilities, digital presence, and more.

The new office will broaden and restructure city service options for residents, while also building a collaborative team to meet government agency IT needs throughout the city. Its work begins officially in the new year.

Kuldip Mohanty, who has been serving as the state’s CIO since February, is using his substantial private-sector experience to guide how NDIT serves its agency customers and constituents.

The city has announced the testing of a new video-based system that will allow all 20 council representatives to interact with the public. The six-month pilot will cost $12,000.

As experts recently discussed at Code for America’s FormFest 2023 event, the digitization of government forms and processes can create more equitable access to government services for constituents.

How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.

Edinger, the former CIO of the city and county of Denver, shared his priorities as he takes over from outgoing CIO Anthony Neal-Graves. He said special attention will be paid to empowering staff and process improvement.

The app, dubbed MySCCounty+, allows residents to purchase and store digital permits and other credentials on their electronic devices. The app builds off of an earlier iteration that was launched in 2015.

A new brief from the National Association of State Chief Information Officers underlines the importance of and reason for having a position dedicated to statewide digital accessibility coordination.

The city is moving forward with its first chatbot, which will make it easier for residents to get answers to their questions and to request services. Officials have approved a three-year contract with South Carolina-based Citibot.

Acquia, which helps businesses build digital tools, is buying the platform, which is meant to make online experiences better for people with disabilities. CivicPlus will still serve local clients interested in Monsido.

The state of Pennsylvania has announced the addition of select resources to the electronic Power Library, providing constituents with tools to learn new languages, learn about their heritage and more.

The constituent management software provider plans to hire more people and boost customer service as it grows. Polimorphic recently launched a natural language search tool for local governments.

The Superior City Council has voted to create a new broadband utility. Under the plan, the city would provide wholesale access to Internet service providers and the ISPs would provide service to users.