Government Experience

A survey from the gov tech company Springbrook Software found that most people prefer to pay their local government bills online, but they want easier navigation, better access to data and better payment options.

Suma Nallapati, who was appointed to serve as CIO for the city and county of Denver earlier this fall, plans to take a human-centered approach to IT to help actualize the mayor’s vision for a vibrant region.

The city has seen a tenfold increase in resident engagement through the integration of a platform that helps to manage and react to the input coming from surveys, social media and the city’s website.

The state recently launched an in-house secure online auction site, overcoming unique challenges. The project is projected to save the state $250,000 a year. Here’s a look at the most popular items listed.

Former Blue Cross Blue Shield of Massachusetts SVP Tonya Webster takes up the post focused on incorporating user experience principles, creating a statewide customer experience strategy and building up a human-centered design team.

New York City has announced the launch of the new Smart City Testbed Program, which will involve government collaboration with outside organizations to launch eight pilot technology projects.

A new report released last week by the Urban Libraries Council outlines five recommendations of how public libraries can use artificial intelligence technologies in their work to serve communities.

City Council District H candidates addressed making city communications accessible in multiple languages, including redesigning the city's website, at a forum held earlier this week.

The Philadelphia Mayor’s Office for People with Disabilities has created the Disability Characteristics Map using census data to represent the diversity in abilities of the city's residents.

The Philadelphia Office of Innovation and Technology has created a Racial Equity Action Plan. Equity plays an integral role for an office tasked with supporting other city departments with technology.

The state of Minnesota’s Department of Public Safety uses translation AI tech in its Driver and Vehicle Services division, expanding access to government services for non-English-speaking constituents.

The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.

Santa Clarita, Calif.'s recent website redesign features improved navigation for users on desktop and mobile devices and integrates the AI chatbot, Ask Sammy, to help users find exactly what they need.

For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.

The single sign-on portal for government benefits and services is set to be expanded to all 50 states. The program was initially piloted in Arkansas in 2022 and has since been adopted by more than 40 federal and state agencies.

The seventh annual Government Experience Awards honors jurisdictions that have elevated tech standards to establish an intuitive, customer-centric approach in delivering essential resident services.

A new push from startup gov tech firm Polimorphic seeks to offer more efficient and precise searches of government websites. If successful, it could lead to reduced calls to public agencies and happier citizens.

The use of chatbots is exploding across government agencies at all levels, according to survey data. A local government expert weighs in on the dos and don’ts of implementing one that actually works.