Government Experience

According to an announcement from Boston Mayor Michelle Wu, Santiago Garces will become Boston's chief information officer in May. Garces will replace Alex Lawrence, who has served as interim CIO since November.

A recent report from the University at Albany’s Center for Technology in Government shares helpful theory and tools for communicating the value and practicality of digital transformation to public-sector leaders.

According to an announcement from Apple, Arizona has started allowing the use of digital IDs and driver's licenses at the Phoenix Sky Harbor International Airport. Other states are soon to follow.

Jersey City, N.J., is working to bring more citizens' voices into city funding decisions with the launch of a participatory budget pilot program that allows citizens to submit and vote on their ideas online.

The new web-based database will allow different agencies to use the same system. The 45-year-old system that's being replaced is remarkably advanced, however, despite its long history and old coding.

Snowplows in Syracuse, N.Y., have been equipped with fleet management technology from Samsara to improve snow removal operations and give residents a real-time picture of the city’s street conditions.

CalOptima, the health insurer for Orange County's lower income residents, vows to spend $100 million on IT infrastructure upgrades, many of which will involve the cloud, to hasten its approval and payment of claims.

The New Jersey township is still restoring operations after a hacker gained access to systems and began sending fraudulent emails to residents. The township is investigating whether any personal data was compromised.

The Pittsburgh Task Force on Public Algorithms has released recommendations for county and municipal governments that are interested in using automated systems for better decision-making.

With over three decades of industry experience, Froilan Roy C. Fernando will join the city to oversee its use of technology, aiming to improve the user experience across municipal functions.

Residents in Yakima County, Wash., can apply for rental assistance through a new online portal that launched this week. The portal is helping streamline the application process and improving accessibility.

Houston, Texas, has started deploying digital kiosks throughout the city. In addition to offering wayfinding services and municipal resources to residents and visitors, they also serve as Internet connectivity hubs.

Voters in the Alaska city can now track the status of their mail-in ballot and receive automatic alerts through the BallotTrax system. The new system will be used for the first time during the April 5 municipal election.

This week, the "In Case You Missed It" crew is joined by Bradley Tusk, CEO of Tusk Ventures and former deputy governor of Illinois. Tusk and his team published an extensive outline for regulating the metaverse.

What can a county do against COVID-19 misinformation? San Diego County has tried a number of tactics, including gathering doctors to quickly fact-check public meetings and standing up a website.

The center, which would be located within the Iowa State University of Science and Technology, would focus on training different groups to prevent cyber attacks and deal with active threats.

For a total of nine drop-box locations, the Orange County Registrar of Voters will see how new ballot-tracking technology during the upcoming June primary election affects the process of voting.

New Jersey's unemployment system was pounded by the onslaught of claims during the onset of the COVID-19 pandemic. The system has since been tweaked for some success, but challenges remain.