Government Experience

Greensburg, Pa., residents and developers will no longer have to step foot into City Hall for permitting services in the coming months. The city may move other services online depending on the success of this initiative.

A bill introduced in the California Legislature aims to make the transit experience across the San Francisco Bay Area's 27 providers more seamless. The bill would appoint a regional commission to lead the effort.

This week, the "In Case You Missed It" crew is joined by Luke Stowe, acting deputy city manager and CIO of Evanston, Ill. We discuss MIT's 10 breakthrough technologies of 2022 and explore how the role of CIO has changed.

Savvy journalists flagging unreliable content, trusted local practitioners spreading truthful information, and AI tools charting the spread of manipulated narratives are being levied in the fight against misinformation.

In October, North Carolina tapped Carol Burroughs to be its interim chief data officer after the retirement of John Correllus. CIO James Weaver today upgraded Burroughs' status to that of permanent CDO.

Gov. Kristi Noem recently announced the launch of the South Dakota Citizen Portal, an updated website that improves service delivery for residents and collects new resources in one place.

Plus, the Colorado Broadband Office is planning to connect more than 99 percent of households in the state, Arizona is investing $68.1 million in connectivity, and lawmakers ask the FCC to translate broadband labels.

As government call centers grapple with the nationwide staffing shortage and an influx in demand, some are implementing artificial intelligence tools to improve wait times and accessibility for callers.

If state lawmakers in Hawaii pass legislation to create the group, members will consolidate the state’s executive branch information technology services and staff within five years.

Luke Stowe, CIO for Evanston, Ill., gained a new title at the beginning of this month: acting deputy city manager. Government Technology spoke to Stowe about what this extra role means for him and his city.

The efforts to extend language translation capabilities across all state websites that offer public services and COVID-19 information could be given more time by the state Legislature through a recent amendment.

According to the Washington Department of Licensing, hackers indeed stole Social Security numbers and other personal data from at least 650,000 individuals through a data breach that might have occurred late January.

Boston Mayor Michelle Wu announced a pilot that will make three Massachusetts Bay Transportation Authority bus routes free starting next month. The city is using federal relief dollars to fund the pilot.

The U.S. Department of Labor has directed state unemployment agencies to expand overpayment waivers to jobless claimants who were not "able and available" to work during the pandemic.

The personal data of more than 250,000 licensed professionals in Washington may have made it to the "dark web," where identity thieves gather information to enact their various schemes.

Digital Prince William, a program in Prince William County, Va., launched a pilot project offering free technology classes to older adults to teach them the digital skills necessary to operate mobile technology.

The Santa Cruz County Board of Supervisors voted to allocate $500K in grant funding toward broadband access and to consolidate two county departments. The initiatives aim to better serve the county's residents.

After the conclusion of an eight-month review of a ransomware attack on St. Clair County's computer system, local officials say over 600 people's personal information may have been seen or stolen.