A national research and advisory institute focused on technology policy and best practices in state and local government.
AI Council Showcase – Granicus
Reshaped by generative AI, the future of government service delivery will be conversational. If you're wondering how to embrace GenAI without compromising for accuracy, trust, and security, this is the session for you! Explore how Jackson County, Missouri partnered with Granicus to help residents efficiently and confidently self-serve answers related to tax assessment, property information, and vehicle licensing.
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Capabilities & Use Cases
The Unified Government of Wyandotte County and Kansas City, Kansas, is leading the way in transforming public service delivery through the strategic deployment of Granicus’ Government Experience Agent (GXA). Under the leadership of Crystal Sprague, director of Performance and Innovation, the county embraced generative AI not as a one-time tech solution, but as an enterprise-level investment in citizen experience, operational efficiency, and long-term innovation.
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For all discussions of artificial intelligence (AI) and its use cases for local governments, the bottom line is has the power to deliver government-specific content to citizens in ways that impact their lives. While there is indeed anxiety about implementing AI solutions in the public sector, the immense benefits greatly outweigh the short-term growing pains.
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